Team Lead - Team Vision

Team Lead - Team Vision

South East Eye Group has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development. Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone. Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

General Function: This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice's success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.

Major Duties and Responsibilities: Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge. Conveys a commitment to providing unsurpassed patient care to every patient, every time. Leads peers through difficult or complex tasks. Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions. Supports practice management team in delivering key performance indicators. Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement. Ensures all Company approved safety programs are implemented and maintained. Works weekends and evenings in support of the business needs (varies by location). Adheres to attendance and daily time keeping requirements. Adheres to all company policies and procedures. Consistently maintains proper dress code. Performs within division of responsibility as designated by the Practice Manager. Performs other functions as assigned by Practice Manager or as business needs.

Basic Qualifications: HS diploma/GED Strong customer service and retail experience; preferably in optical and patient experience Knowledge of current optical theory and merchandise or ability to master in short timeframe Strong communicator and listener Familiarity with technology, such as point-of-sale, patient record systems, and other software applications Strong communicator and listener

Preferred Qualifications: ABO certification 1+ year supervisory experience, preferably in an eyecare environment Customer/Patient care experience