Bell Captain

Job Description

Hilton Grand Vacations is in search of Bell Captain , an individual with a friendly personality, enjoys being outdoors; has a sincere smile; does the idea of helping guests with their luggage while sharing with them all the fun amenities to enjoy at our resort... join our team and WOW each guest.

Ocean Beach Club Resort and Oceanaire team are hiring Bell Captain in Virginia Beach. Apply now to join our journey to success! Our 536 room, Caribbean-inspired resorts sit just steps from the bustling Virginia Beach Boardwalk and is a stone's throw away from the ocean featuring spacious and well-appointed studios and one- and two-bedroom suites with fully equipped kitchens. Guests can also enjoy one of four ocean front pools with a cascading waterfall. This family-friendly resort offers plenty of ways to make vacation memories.

What will I be doing?

Responsible for the daily Bell operations to ensure guest satisfaction; supervise all bell desk staff, activities; keeping up with the desk area! Ensure all luggage, letter, courier and message movements are tracked and accounted. Monitors property in front entrance and guest arrivals.

• Greet and assist every guest with a since welcome creating an unusually memorable arrival and departure experience. Know and use members names, preferences, and routines. Develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers and other requested items.
• Quickly answers Valet phone to arrange and confirm parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds promptly and accurately to general inquiries regarding hotel services and attractions.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. Ensuring that sufficient staffing is present to meet the daily business demands. Reports any problems or unusual activities to management, being a Safety & Security advocate.
• Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage. Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket. Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed. Maintains cleanliness of each guest vehicle by ensuring the vehicle is returned the way it was left.
• Lead others in the department by mentoring, providing training that results in staff that meets/exceeds guest expectations. Maintain a high level of professional appearance, attitude and ethics in dealing both with guests, co-workers and subordinates. Ability to establish and maintain effective working relationships with associates, customers and patrons. Motivate staff and maintain a cohesive team. Self-starting personality with an even disposition.

What are we looking for...


Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience:

• 6 months of Face-to-Face customer service experience/Valid Driver's license.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Supervisory, Hospitality Driver/Bell person experience

Compensation: $14.77 per hour


Why do team members like working for us: Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Qualifications

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.