Patient Access Representative

Medical Interpreter

At Boston Medical Center South, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers on how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values. If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Schedule: 40 Hours, Days/Evenings (11:30 AM- 8:00 PM)/Rotating weekends (8:00 AM - 4:30 PM), Full Time, Benefit Eligible

Position Summary: Under the direction of the Manager of Interpreter Services, the incumbent serves as a medical interpreter for patients and staff members and supports the operations of the department in the consecutive, simultaneous, or sight translation mode for all patients and family members who are LEP, Deaf, and hard of hearing. Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA Standards of Practice, and the Code of Ethics. Understands and abides by all published Standards of Practice and Codes of Ethics for Medical Interpreters.

Required Knowledge and skills:

• Fluency in English and one or more foreign languages Cape Verdean Creole/Portuguese Required and Spanish preferred, both oral and written.
• Ability to accurately work in consecutive mode and sight translate into and from working language(s).
• High level of customer service and a positive approach.
• Familiarity and ability to work with diversity of cultural/socio-economic backgrounds.
• General knowledge of cultural backgrounds of patients to be served
• Good interpersonal, organizational, and time-management skills

Education:

• High School Diploma or GED. Bachelors degree or equivalent preferred.
• Proof of medical interpreter training - minimum of 40 hours.

Experience:

• 1 year of experience in a healthcare setting as a medical interpreter with strong medical vocabulary preferred.

Certification/Licensure:

• National Board Certification for spoken language interpreters (see within 6 months of target

Software/Hardware:

• Working knowledge of computer systems

Compensation Range: $20.65- $30.68

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.