Senior Manager, Service Experience & Journey Design
McDonald's
McDonald’s in Chicago seeks a Senior Manager, Service Experience & Design Lead to design end-to-end service experiences across digital employee touchpoints such as ServiceNow, translating enterprise standards into intuitive, scalable UX. You will lead journeys, multi-channel experiences, and automation integration; your work aims to reduce friction, boost adoption of self-service, and improve usability across portals, chatbots, mobile and agent-assisted channels. #J-18808-Ljbffr McDonald's
Vacancy posted 2 days ago
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