CX Systems & Quality Lead — Zendesk Automation Architect
Housing-Authority-of-Cook-Count
Housing Authority of Cook County seeks a lead to optimize its unified Contact Center and IT support ecosystem. You will architect Zendesk workflows, automate processes, and mentor agents across functions. You will design routing logic, SLA rules, and ticket forms; drive IT self-service portal and AI chatbot initiatives; manage knowledge management and QA; collaborate with HR, Finance, and IT to ensure compliance and modernization. #J-18808-Ljbffr Housing-Authority-of-Cook-Count
Vacancy posted 2 days ago
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