Claims Manager

Claims ManagerMoss' Claims Manager directs and oversees the operations of insurance claims to meet operation, financial, and service requirements. This position will work directly with internal departments, adjusters, and internal and external counsel to assist with all claims, including worker's compensation, general liability, and property claims. This position will assist with various Risk Management needs, such as claims program development and training.Essential Job Duties and Responsibilities:Oversee and manage all property and liability claims for the company's lines of coverage, including general liability, excess liability, contractor's equipment, pollution, professional, property, employment practices, directors and officers, crime, automobile, builders' risk, and each of these coverages as may be in any wrap-up programManage and guide the Risk Management Claims team– Claims for handling certain types of liability claims and provide leadership and development support for the person in that roleReview incident reports and determines action plan, engaging others as neededInitiate preliminary investigations with project teams on all reported losses and personally inspect losses as neededManage and coordinate any insurance brokers' or insurance adjuster claims services and report status to the department head and others as neededManage, coordinate, and distribute all claims information, documentation, and communication to all responsible parties regularly and with a consistent cadenceImmediately attempt to clarify any potential or actual coverage disputes with direct contact with the insurer, broker, and coverage/defense counsel interventionTravel as needed for claims meetings/investigations, mediations, claim reviews with division personnel and claim meetings with clientsEnsure losses are tendered to insurers and third parties whenever possible, including active management and pursuit of subrogation on paid lossesMonthly/quarterly reporting of claims to management and other internal groups as directedReview and follow up on all claims files and ensure current and accurate claim information is entered into the internal database/RMISUpdate management and division personnel on new and pertinent legislation or case lawRecommend and draft internal claim procedure changes and provide regular claims management training to division and department teamsServe as a technical resource (both internal and external) with respect any claim activities for clientsDevelop Special Account Instructions to be used in the handling of claims with carrier/TPA partnersProvide Emergency Claims Response on an as-needed basisDevelop and maintain strong working relationships with carriers, claims adjusters and attorneysParticipate as requested in developing and executing claims goals and initiativesPerform other duties as assignedEducation and Work Experience:Bachelor's Degree5 – 10 years of Property and Casualty claims experienceConstruction defect experience requiredStrong working knowledge of policy language and coverage (multiple lines of coverage a plus)Strong organizational skillsManagement experienceAbility to work independently and handle multiple tasks simultaneouslyExcellent verbal and written communication skillsStrong working knowledge of various computer systems including MS Office and its various applications as well as familiarity with various claims and RMIS systemsJob Location: Fort Lauderdale, FLClassification: Full Time – Exempt – SalariedReports To: Senior Director, ClaimsMoss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.