Retail Service Operations Specialist

Deliver superior customer service to customers, contract owners and financial advisors Execute customer requests in a fast-paced environment Support processing of written requests Demonstrate active listening and critical thinking to assess customer needs Requirements Minimum of 1 year of customer service experience Strong preference for experience navigating multiple applications Excellent communication skills, both verbal and written Ability to multi-task Proven success in fast-paced environments Knowledge of annuities, 401k products, life insurance, mutual funds or stock market activity preferred Experience with PEGA, FAST, Hexure, and FireLight is a plus Core Competencies Demonstrates strong customer service capabilities with a focus on active listening, critical thinking, and effective communication. Familiarity with financial products and experience in fast-paced environments are essential for success. Highest-signal resume keywords Customer Service Experience Excellent Communication Skills Multi-Tasking Ability Knowledge of Annuities Experience with PEGA ATS Optimization Keywords Hard Skills Customer Service Experience Knowledge of Annuities Knowledge of 401k Products Knowledge of Life Insurance Knowledge of Mutual Funds Knowledge of Stock Market Activity Soft Skills Active Listening Critical Thinking Ability to Multi-Task Tools & Technologies PEGA FAST Hexure FireLight #J-18808-Ljbffr Jobtailor