Technical Business Analyst

Job Description

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technical Business Analyst in Charlotte, NC (Hybrid).

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Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

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Seeking a Technology Business Systems Consultant in technology as part of the Home Lending Technology team. This role leads complex, enterprise-wide initiatives by partnering closely with business and technology teams to deliver strategic, scalable technology solutions that address highly complex business needs.

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In This Role, You Will:

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• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams

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• Act as a key participant in providing strategic business solutions to companywide technology initiatives

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• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives

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• Review strategic approaches and effectiveness of support function and business performance

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• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements

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• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions

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• Lead project or systems documentation, and monitor and manage project schedules and deliverables

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• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems

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• Ensure communication and information flow between business and technology teams

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Required Skills

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• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

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• 2+ years of hands-on experience with ITSM, monitoring, and operational tools such as ServiceNow, Splunk, Grafana, Dynatrace, AppDynamics, Jira, Everbridge, Power BI/Tableau,

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• 1+ years of experience using AI tools such as Copilot or similar to improve operational efficiency, including summarizing complex information, generating business communication, extracting key actions and decisions, and ensuring responsible usage with validation, accuracy, and data sensitivity controls

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Desired Skills

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• Strong ability to translate customer impact into measurable business outcomes (clients affected, revenue impact, regulatory exposure)

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• Excellent analytical, critical thinking and problem-solving skills with attention to detail and accuracy

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• Experience in financial services or other highly regulated environments

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• Experience operating within a centralized technology command center or major incident management function

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• Familiarity with enterprise incident communication frameworks, templates, and governance models

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• Experience collaborating with global teams across multiple time zones

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• Proven experience leading large-scale, high-pressure incident bridges involving multiple teams and stakeholders

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• Demonstrated ability to communicate complex technical situations in clear, concise business terms, including executive-level reporting

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• Experience driving root cause analysis and ensuring execution of corrective and preventative actions

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• Strong organizational navigation skills with the ability to influence teams across multiple functions without direct authority

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• Supporting information security and information technology controls as well as monitoring policy compliance

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• • Good communication skills
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