Broadband Fiber Technician

Job Details Job Location: Google Fiber - Kansas City, MO 64116 Position Type: Full Time Job Category: Telecommunications Broadband Installation Technician Job Posting Pay Ranges Technician I – Pay Range: $20.00 - $25.00 per hour Technician II – Pay Range: $25.00 - $29.00 per hour Technician III – Pay Range: $29.00 - $34.00 per hour Position Overview The Broadband Installation Technician connects the telecommunication services in customers’ homes and offices. This position tests and troubleshoots to ensure televisions, computers, and wireless devices are connected while maintaining well‑organized cables and cords. The Broadband Installation Technician is on time, communicates proactively, is prepared for the task at hand, and also provides respectful, patient, and thorough explanations of the services installed to ensure a best‑in‑class customer experience. This position reports to the Project Manager. Essential Duties & Responsibilities Install telecommunication services in customers’ homes and offices; test and troubleshoot equipment and connections to ensure working properly. Thoroughly and patiently provide education to customers on the services installed and answer all customer questions prior to leaving the premises. Arrive on time for scheduled appointments, and communicate with customers proactively to advise when you will arrive and ensure they will be onsite. Utilize test equipment to ensure signal strength and connection. Process work orders prior to heading out, ensuring you have all necessary equipment and tools. Review work orders and work performed prior to leaving the premises to ensure work is complete and of the highest quality. Clean and maintain the interior and exterior of company vehicles, communicating any performance or maintenance issues to the Manager and Fleet Director. Adhere to driving and safety laws and company policies at all times. Other projects or duties as assigned. Benefits On Trac Communications, LLC offers competitive benefits including medical, dental, vision, life, AD&D insurance, Teladoc, Paid Time Off, and more. Equal Employment Opportunity All candidates interested in employment with On Trac Communications, LLC must be legally authorized to work in the United States. On Trac Communications, LLC does not offer sponsorships for current or future employment visas (e.g., H-B1 employment visas). On Trac Communications, LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Skills & Qualifications High school diploma or equivalent required. 1+ year of previous broadband installation experience preferred. Strong computer, network, and electronics skills and knowledge; ability to utilize applications on a tablet device. Excellent communication skills are required; ability to clearly, professionally, and effectively communicate technical information to a diverse audience. Strong customer service orientation. Positive, solutions‑oriented attitude with strong analytical, and problem‑solving skills; ability to organize and prioritize tasks to completion in a fast‑paced environment while ensuring meticulous attention to detail and accuracy. Current valid driver’s license and ability to remain insurable under the vehicle liability policy. The selection process includes a comprehensive background investigation. This is a safety‑sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing. Ability to work some evenings and/or weekends preferred. Physical Requirements Prolonged periods of sitting, standing, operating, and working with technical equipment and tools. Ability to drive a vehicle for extended periods. Must be able to work in a non‑climate‑controlled environment & inclement weather. Ability to utilize hand tools, identify wire size/color, and accurately utilize measuring devices. Ability to complete tasks requiring fine manipulation with small components and wires. Ability to speak and impart oral information and detailed instructions to clients and team members accurately. Ability to hear, understand, and distinguish speech and/or other sounds. Ability to see and work with small objects (less than 20 inches) including tablets and screens as well as see persons or objects peripherally and at a distance of 20 feet or more. Must be able to perform physical activities that require considerable and sustained use of your arms, legs, and moving your entire body, such as climbing, lifting, balancing, walking, stooping, sitting, standing, reaching, lifting/handling materials up to 75lbs, pushing/pulling, and safely negotiating elevated work and small spaces; must be able to wear required PPE. #J-18808-Ljbffr ON TRAC COMMUNICATIONS