Senior Salesforce Applications Engineer (Higher Education Focus)

Job Title: Senior Salesforce Applications Engineer (Higher Education Focus)

Summary:
We are seeking a highly skilled Senior Salesforce Applications Engineer with a passion for higher education to join our dynamic team. This role will work closely with the Lead Salesforce Technical Architect to implement and maintain our Salesforce ecosystem, with a focus on Experience Cloud, Education Cloud, Marketing Cloud, and Service Cloud. The ideal candidate will be a hands-on technical expert, capable of translating architectural designs into functional solutions and collaborating effectively with both technical and non-technical stakeholders. We are currently in production with Salesforce across two orgs and Marketing Cloud and plan to roll out other Salesforce functionality within the next 6-12 months.

Initial Term: 6-12 months

Physical Location: Mostly offsite Telework (90%), Onsite - Chicago as-needed

• Solution Implementation:

• Translate architectural designs into functional Salesforce applications across multiple clouds (Experience, Education, Marketing, Service).
• Develop custom code (Apex, Visualforce, Lightning Web Components) and configurations to meet specific business requirements.
• Implement integrations with AppExchange solutions (Linvio, Mogli, Saleswings, etc...) and external systems (Oracle Campus Solutions and other ERP or SAAS applications) using Boomi or other middleware.

• Technical Expertise:

• Possess deep technical knowledge of Salesforce platform features, APIs, and development best practices.
• Troubleshoot and resolve technical issues related to Salesforce applications and integrations.
• Ensure data integrity, security, and compliance with industry standards.

• Collaboration:

• Work closely with the Lead Salesforce Technical Architect to understand and implement architectural designs.
• Collaborate with business users to gather requirements, provide technical guidance, and ensure solutions meet their needs.
• Partner with other IT teams to coordinate deployments and ensure smooth integration with existing systems.

• Multi-Cloud Expertise:

• Experience Cloud: Build and maintain digital experiences for prospective and current students.
• Education Cloud [CM1] : Implement solutions to streamline student lifecycle management, recruitment, and engagement.
• Marketing Cloud: Develop and execute targeted communication campaigns for student recruitment, engagement, and alumni relations.
• Service Cloud: Configure and customize solutions to streamline student support services, and issue resolution.

• Continuous Improvement:

• Stay abreast of the latest Salesforce releases, features, and best practices.
• Proactively identify opportunities for optimization and automation of Salesforce processes.
• Contribute to the development and maintenance of technical documentation.

• Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience as a Salesforce Developer or in a similar role, with proven experience in multiple Salesforce clouds (Experience, Education, Marketing, Service).
• Salesforce certifications (e.g., Platform Developer I or II) are desirable but not needed.
• Experience in the higher education sector is a significant advantage.
• Strong programming skills in Apex, Visualforce, and Lightning Web Components.
• Experience with Salesforce APIs, data integration tools (Boomi), and AppExchange solutions (Linvio, Mogli, Saleswings, etc...).
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.