Receptionist - LTE

Salary: $19.22 - $20.66 Hourly
Location : N7135 Rocky Knoll Pkwy, Plymouth, WI
Job Type: Limited Term Employee
Job Number: RK-2026-063
Department: Rocky Knoll Health Care Center
Opening Date: 05/27/2026


Purpose and Summary


We are looking for someone to temporarily join our team! We are looking for an open, enthusiastic, compassionate individual to be the first face our visitors see when they come to Rocky Knoll. The days we need coverage are Monday and Tuesday 8am-4:30pm. The receptionist operates the facility's communication systems accurately and efficiently. This person also needs to attend to the needs of residents, visitors and employees as applicable and supply information regarding the organization as needed.

Essential Duties

• Answers the telephone and transfers calls as well as directs visitors, staff and employees as needed.
• Processes resident liability and social security payments and provides receipts as needed.
• Schedules beauty shop appointments as requested by residents, family members and/or staff. Coordinates payment and billing for beauty shop services on a weekly basis.
• Assist residents and/or family members with opening/closing resident safekeeping accounts. Mails quarterly statements of these accounts to appropriate recipients. Problem-solves any banking issues that may arise.
• Inputs daily deposit and withdrawal records, and processes. Assists residents for paying bills as requested.
• Scans and distributes information to pertinent department staff as requested by Administrative staff.
• Responsible for the sale, recordkeeping and receipting of meal tickets.
• Distributes incoming mail and forwards mail to responsible parties as deemed appropriate. Physician mail processed on bi-weekly basis.
• Provides various typing services and other clerical duties as assigned.
• May perform other duties or responsibilities as needed.

Qualifications

• High school graduate or equivalent.
• Requires excellent public relations skills and the ability to handle difficult situations such as resident, family or employee complaints. Must communicate effectively with a positive attitude and be able to handle several situations at once with poise and confidence.
• Proficient in the operation of a multi-line telephone console in addition to other office equipment.
• Possess excellent keyboarding, clerical and organizational skills. Ability to type 40 words per minute. Must be familiar with Microsoft Office programs such as Word, Excel, Outlook and PowerPoint.
• Ability to understand and effectively carry out oral and written instructions.
• Ability to understand and comply with federal, state, and facility safety regulations.

Work Environment & Physical Requirements
Work is performed primarily in a standard office setting. Ability to frequently lift up to 20 pounds and a combination of sitting and standing postures may be required. Work schedule vary based on job classification. Students may be requested to work evening and weekend hours. The Part-Time / Full-Time staff must have the ability to regularly work 8 hour days and up to 40 hour per week.

Must be able to operate standard office equipment including telephone, computer, facsimile, calculator, printer, and photocopier.


Risk of blood-borne pathogen exposure is considered low.
This position is not eligible for benefits.