Member Services Associate- August 2026 (Scottsdale, AZ)

Member Services Associate

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance. It is our mission to create a membership experience so compelling that our members never want to leave.

All of the strongest relationships are a partnership- a two way street. So here's what we ask of you:

• Aim to bring your best every day: you're here because you want to be part of a team that makes a real impact and aims high.
• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
• Get comfortable being uncomfortable: we face tough moments and obstacles with a "courage over comfort" approach and a positive, solutions-oriented mindset.
• Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

What You'll Do:

• Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy

Hear From Our Team:

"As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time." Sarah Breslauer, Team Lead, Member Services

An Average Day:

You'll start and end your day at the same time every day during training, and post-training you'll have an assigned shift for your 40-hour work week. During busier seasons, you'll have the opportunity to contribute more and be rewarded with overtime pay. You'll have different daily assignments, so you don't get bored. And there will always be time for personal and professional development.

Our Commitment to You:

First and foremost, PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You'll also receive a complete set of home office equipment to make you comfortable when you work remotely.

A Culture of Development:

Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1's with their manager. That's because feedback is a gift, and everyone at PURE strives to be better than the day before. We also invest in our employees' professional and personal development, so when new career opportunities become available, we look internally first.

Commuter Support:

Commuting can be expensive. That's why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.

This role begins with a $50,000 starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.