Credit and Collections Manager

Credit and Collections ManagerAt Hunter Truck, our people are the heart of everything we do, and we're excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. If you're looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you'll thrive here.Come build your career with a team that invests in you from day one.Position at a GlanceLocation: Corporate - Butler, PAPosition Type: Full-TimeSchedule: Monday through Friday, 8:00am to 5:00pmAddress: 480 Pittsburgh Road Butler, PA 16002What You'll DoAs a Credit & Collections Manager, you'll lead a team of Accounts Receivable professionals while driving automation, optimizing cash flow, and maintaining strong customer relationships. You will be responsible for these essential duties:People FocusedLead, mentor, and develop the credit and collections team, fostering a culture of collaboration, accountability, and continuous improvementLeads with curiosity, constantly questioning the status quo to drive improvementsAssign workloads, monitor daily activity, and ensure adherence to established AR policies, procedures, and internal controlsCredit ManagementEvaluate customer creditworthiness through analysis of financial statements, credit reports, payment history, and risk profilesEstablish and maintain credit limits based on company policy and risk assessmentsInterface with legal and collection agencies, as necessary, to support collections effortsEnsure compliance with relevant regulations (e.g., FCRA, UCC, data privacy requirements)Collections ManagementOversee the AR portfolio to ensure timely collections, accurate cash application, and prompt resolution of customer disputesMonitor A/R aging reports and implement strategies to reduce DSO (Days Sales Outstanding)Oversight of 3rd party integrations (such as Stripe) to ensure we leverage program capabilitiesPartner with business to resolve disputed chargesManage escalated accounts and negotiate payment arrangements when necessaryReporting & AnalysisDevelop and leverage departmental key performance indicators (KPIs) to track and report key AR metrics such as Days Sales Outstanding (DSO), aging trends, unapplied cash, and customer statusConduct monthly reviews of credit exposure, delinquency trends, cash receipts, and portfolio risk with the finance leadership team to ensure proactive decision-makingIdentify root causes of departmental issues and recommend process improvementsWhat You BringNecessary skills include but are not limited to:Strong analytical and financial statement review skillsSolid understanding of credit risk principles and collection strategiesExperience monitoring AR performance metrics and taking corrective action to drive resultsExcellent communication, negotiation, and customer relationship skillsProficiency with ERP/CRM systems, AR automation, and reporting toolsEducation and/or ExperienceBachelor's degree in Finance, Accounting, or related field5–7+ years of progressive credit, collections, or accounts receivable experienceWhy Work With UsYour hard work earns real rewards with competitive pay and bonus opportunities. Comprehensive benefits package to keep you and your family covered - including medical, dental, vision, FSA and a variety of optional benefits! 401(k) with company match because your future matters. Competitive Paid Time Off and paid holidays! Your success is our priority. We offer training, mentorship, and advancement opportunities. A supportive, team first culture where you're never just a number. A legacy of stability in a company that is family-owned and trusted since 1938.Ready to apply? If you want a role where you're valued, supported, and able to grow, this is it. Apply today and take the next step in your career.Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.