Grove Hotel - Front Desk Agent

Front Desk Agent

Experts in the art of hospitality, The Grove Hotel and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Front Desk Agent at The Grove Hotel, you'll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.

Job Duties & Responsibilities:

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check-in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

Requirements:

Previous experience in hospitality preferred.

Excellent interpersonal, verbal and written communication skills.

Exceptional organizational skills and attention to detail.

Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.

Proficient with Microsoft Office Suite and industry related software.

Availability to work weekends and holidays.

Physical Requirements:

Prolonged periods of standing at front desk and working on a computer.

Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities creating memorable experiences through integrity and teamwork.