GBS Performance & Productivity Manager

GBS Performance & Productivity Manager The GBS Performance & Productivity Manager will be responsible for leveraging the full AI capabilities of Claude to scale data analysis and uncovering deep operational insights. The GBS Performance & Productivity Manager is an individual contributor role responsible for analysing performance, productivity, capacity, and operational risk across all GBS programs, countries, and regions. This role serves as a data-driven business partner to Operations working closely with Finance and the SAM team, helping Magnit move from reactive performance management to proactive, insight-led decision-making. The role will identify trends, risks, program leakage, capacity opportunities, and productivity improvement areas, then challenge operational leaders to take action. The role sits within GBS and plays a critical role in improving delivery performance, cost efficiency, client outcomes, and operational discipline across programs. Performance Analytics & Insights Analyse productivity and performance across all GBS programs, countries, and regions Identify trends, risks, root causes, and emerging performance issues before they escalate Track and interpret key operational metrics including GP/labour cost, time-to-fill, time-to-start, placements per Delivery Partner, program leakage, attrition levels, reworks, and process compliance Compare performance within and across programs to identify best practices and underperformance Operational Productivity & Capacity Management Identify available capacity across teams and programs that can be redeployed or better utilized Highlight productivity gaps and opportunities to improve output, utilization, and delivery efficiency Support operational leaders in reducing over-hiring, improving load balancing, and maximizing use of existing capacity Provide insight into where teams, roles, or programs are operating above or below expected performance levels Program Risk & Leakage Management Identify program leakage, margin pressure, delivery inefficiencies, and process breakdowns Surface client, supplier, or operational behaviours that are driving rework, attrition, delays, or compliance issues Analyse which client managers, suppliers, programs, or regions are creating the highest operational friction Partner with operational leaders to define corrective actions and monitor improvement Supplier, Client & Program Intelligence Assess supplier performance across programs and identify which suppliers perform best, where, and why Analyse client manager behaviour and its impact on delivery performance, rework, attrition, and compliance Provide insights to Supplier Relations, SAM, Finance, and Operations to improve commercial and delivery outcomes Identify repeatable best practices that can be scaled across accounts and regions Business Partnering & Operational Challenge Act as a data business partner to GBS leaders Challenge operational leaders with evidence-based insights and ensure follow-through on actions Translate complex data into clear recommendations and actionable operational improvements Support performance reviews, QBRs, program health checks, and leadership discussions AI, Automation & Advanced Analytics Use AI tools, including Claude Enterprise, to scale analysis, identify patterns, and improve insight generation Develop advanced prompting capabilities and AI-enabled analytical approaches Become an internal SME for using AI to interrogate performance data and accelerate decision-making Continuously explore opportunities to automate reporting, detect risks earlier, and improve operational visibility Success Measures Improvement in GP/labour cost performance Reduction in program leakage Improved time-to-fill and time-to-start metrics Increased placements per Delivery Partner Improved capacity utilization across programs Reduction in rework and process non-compliance Increased visibility into performance risks before escalation Evidence of operational improvements driven from insights Improved supplier and client manager performance visibility What You Will Need

• Strong operational experience in MSP, staffing, workforce solutions, GBS, or shared services environments
• Highly data literate, with experience analyzing operational, financial, and productivity metrics
• Strong understanding of delivery operations, capacity management, performance drivers, and root cause analysis
• Comfortable working across multiple regions, programs, and stakeholder groups
• Experience influencing and challenging operational stakeholders using data and insights
• Strong working knowledge of BI/reporting tools, Excel/Google Sheets, and AI-enabled analytics tools
• Interest in becoming an SME in Claude Enterprise or similar AI platforms

What Magnit will Offer You At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community! Magnit