Resident Experience Associate

Description

270 Hennepin and The Rafter Apartments | Minneapolis, MN | Full-time, on-site
$24 - $26 per hour | Tuesday through Saturday, 8am - 5pm

Roundhouse is hiring a Resident Experience Associate to lead resident relations and community engagement across two downtown Minneapolis apartment communities. You'll plan resident events, resolve concerns, and help residents feel informed and at home as the communities transition to Roundhouse management. The role includes a zero-cost employee medical plan, a 401(k) match, and an employee housing discount.

People are your superpower.
You remember names, read a room, and know how to turn a frustrated resident into a loyal one. You plan events people actually show up to, follow through on every concern, and bring a warmth and professionalism residents notice and remember.

What you'll own

• Build relationships with residents through consistent, in-person engagement, and learn what matters to them
• Serve as a primary point of contact for resident questions, concerns, and feedback, turning complaints into resolved outcomes
• Plan and run a calendar of resident events and experiences, about five per month across both communities
• Help residents feel informed, supported, and excited as the communities transition to Roundhouse
• Support clear, proactive, on-brand resident communication across multiple channels
• Partner with the onsite and marketing teams to improve communication quality and consistency
• Gather resident feedback, spot trends and recurring concerns, and recommend improvements
• Support initiatives that improve satisfaction, retention, and the overall community experience
• Stay visible throughout the property, anticipating resident needs rather than waiting for them to come to us
• Handle sensitive resident situations with professionalism, empathy, and sound judgment, and help keep the community clean and welcoming

What you bring

• 1 to 3 years of leasing, property management, or resident services experience in high-rise or urban multifamily communities
• A hospitality mindset and a natural drive to create connection
• Strong communication and interpersonal skills
• High emotional intelligence and professionalism
• The ability to stay composed in high-pressure or sensitive situations
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
• A self-starter who takes initiative and follows through

Pay and benefits

• $24 - $26 per hour, based on experience, skills, and qualifications
• Medical (including a zero-cost employee plan), dental, and vision
• 401(k) with employer match
• Paid time off plus 9 paid holidays
• Paid maternity and parental leave
• Employee housing discount
• Company-paid life insurance, plus short- and long-term disability options
• Mental wellness program and Perks at Work discounts
• Professional development support, peer recognition, and years-of-service awards

About Roundhouse
Our mission is putting humanity into housing. Since 2008 we've grown into a developer and manager of diverse real estate across four states, with more than 10,000 multifamily units and over $2B in assets under management. We got here by building communities people are proud to call home and hiring people who genuinely care about the resident experience.

Our culture

One Team: We put people first, work with humility, and celebrate wins together.

Self-Starter: We take initiative, own outcomes, and push ideas forward with energy and purpose.

Forward Thinker: We stay curious, embrace change, and explore better ways to serve our residents and partners.

Commitment to Excellence: We set high standards, double-check details, and take pride in doing the work right.

Ready to make a community feel like home?
If you're energized by people and believe small interactions shape how someone feels about where they live, apply today.

Roundhouse is an equal-opportunity employer and welcomes candidates from all backgrounds and experiences to apply. PandoLogic. Category:Real Estate, Keywords:Real Estate Manager - Apartments, Location:Maple Grove, MN-55311