Pool Security Officer / Community Access Monitor

Job Description

Job Description

Pool Security Officer / Community Access Monitor

Company: Citadel Security Solutions, LLC
Location: Braselton, Georgia 30517
Job Type: Seasonal, Full-Time or Part-Time
Anticipated Start Date: August 1, 2026, or once qualified staffing is secured
Initial Assignment Period: Through September 13, 2026
Schedule: Daytime, evenings, and weekends
Compensation: Competitive hourly rate based on experience and qualifications

Position Overview

Citadel Security Solutions, LLC is seeking dependable, professional, and customer-service-oriented Security Officers to provide pool monitoring and access-control services for a residential HOA community in Braselton, Georgia.

The selected officer will maintain a visible security presence, verify authorized resident and guest access, enforce established pool and amenity rules, document daily activity, and report incidents or concerns to designated HOA representatives and Citadel management.

This is a highly visible and public-facing assignment. The ideal candidate will be firm, respectful, observant, reliable, and capable of enforcing community policies consistently without creating unnecessary confrontation.

Although this assignment is currently seasonal, it may develop into a long-term, year-round security position based on officer performance, client needs, and the continuation or expansion of security services at the community.

Coverage Schedule

The requested coverage schedule is:

Monday through Friday: 11:00 AM–8:00 PM
Saturday: 11:00 AM–9:00 PM
Sunday: 11:00 AM–8:00 PM

The complete schedule totals approximately 64 hours per week .

The assignment may be divided among multiple qualified officers based on availability and operational needs. Applicants must clearly identify the days and hours they can consistently work.

Preference may be given to candidates who can cover multiple days each week and remain available for the duration of the initial assignment.

Primary Responsibilities

• Maintain a professional and visible security presence at the community pool and amenity area.
• Verify resident identity and eligibility using the community’s approved access procedures.
• Verify that guests are accompanied by an authorized resident.
• Enforce the community’s limit of two guests per household.
• Confirm that unaccompanied minors meet the community’s minimum age requirement of 16.
• Deny entry to individuals who cannot provide the required credentials or obtain authorization.
• Prevent unauthorized residents, non-residents, and unaccompanied guests from accessing the pool.
• Enforce all written pool, guest, and amenity rules consistently and professionally.
• Monitor for vandalism, trespassing, disruptive conduct, unsafe behavior, property damage, and misuse of amenities.
• Enforce rules prohibiting glass containers, smoking, loud music, parties, and unauthorized private events.
• Conduct periodic checks of the pool area, entrance, gates, restrooms, and surrounding property as directed.
• Maintain awareness of children, residents, guests, and other individuals entering or remaining in the amenity area.
• Address rule violations using calm, professional communication and appropriate de-escalation techniques.
• Contact designated HOA representatives when questions arise regarding residency, eligibility, access, or community policies.
• Contact Citadel management, the Braselton Police Department, fire personnel, or emergency medical services when appropriate.
• Cooperate professionally with law enforcement during trespassing, removal, or emergency situations.
• Maintain accurate hourly activity reports.
• Prepare clear and detailed incident reports when required.
• Immediately report safety hazards, maintenance concerns, suspicious activity, vandalism, unauthorized access, and serious rule violations.
• Remain alert, attentive, and actively engaged throughout the assigned shift.
• Follow all Citadel post orders, client instructions, reporting requirements, and escalation procedures.

Minimum Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States.
• Must possess or be eligible to obtain a valid Georgia security guard registration.
• Must have a valid government-issued identification card.
• Must have reliable personal transportation.
• Must be able to report to the Braselton assignment consistently and on time.
• Must have a reliable working mobile telephone.
• Must communicate clearly and professionally in person, by telephone, and in writing.
• Must be able to prepare accurate daily activity and incident reports.
• Must be comfortable verifying credentials and denying unauthorized access.
• Must be capable of enforcing written rules fairly and consistently.
• Must remain professional when dealing with upset, argumentative, deceptive, or noncompliant individuals.
• Must be able to follow established procedures without creating, changing, or selectively enforcing community rules.
• Must be able to stand, walk, and remain outdoors for extended periods.
• Must be able to work independently with limited onsite supervision.
• Must be able to respond appropriately to emergencies and contact law enforcement when directed or necessary.
• Must successfully complete Citadel Security Solutions’ background screening, interview, onboarding, and site-specific training requirements.

Preferred Qualifications

• Previous residential, HOA, apartment, condominium, pool, amenity, hospitality, or access-control experience.
• Previous security patrol or property-monitoring experience.
• Experience verifying identification, leases, resident lists, badges, credentials, key fobs, or access cards.
• Experience denying unauthorized entry or removing unauthorized individuals.
• Customer-service, hospitality, concierge, or guest-relations experience.
• Conflict-resolution and verbal de-escalation training.
• CPR, AED, First Aid, or emergency-response certification.
• Experience preparing professional daily activity and incident reports.
• Experience working with property managers, HOA representatives, residents, guests, and law enforcement.
• Experience working at posts involving children, families, or public recreational facilities.

Ideal Candidate

The ideal candidate will:

• Report to every assigned shift on time and ready to work.
• Maintain a clean, professional appearance.
• Treat residents and guests respectfully while maintaining appropriate boundaries.
• Demonstrate honesty, integrity, and sound judgment.
• Enforce access requirements without favoritism, bribery, or unauthorized exceptions.
• Follow written post orders and community rules exactly as instructed.
• Request guidance when authorization or eligibility is unclear.
• Remain calm during disagreements, complaints, access denials, and confrontational situations.
• Understand that the position requires both strong customer service and firm rule enforcement.
• Communicate promptly with Citadel management and designated HOA representatives.
• Maintain accurate, objective, and professional documentation.
• Avoid distractions and remain attentive throughout the shift.
• Be dependable for the duration of the seasonal assignment.
• Be interested in potential long-term or year-round placement based on performance and client needs.

Application Questions

Applicants should provide the following information:

1. Current city of residence
2. Current Georgia guard-card status and expiration date
3. Whether they possess a valid driver’s license or government-issued identification
4. Whether they have reliable personal transportation
5. Days and hours available to work
6. Whether they can work weekdays, weekends, or the entire schedule
7. Earliest available start date
8. Current employment schedule and any potential scheduling conflicts
9. Security, residential, HOA, pool, amenity, hospitality, or access-control experience
10. Experience verifying identification or denying unauthorized entry
11. Experience handling rule violations or noncompliant individuals
12. Experience preparing daily activity and incident reports
13. Ability to stand, walk, and work outdoors for extended periods
14. Desired hourly pay rate
15. Interest in potential long-term or year-round placement

Important Staffing Notice

Citadel Security Solutions will only accept and begin the assignment after qualified staffing has been secured and the selected officers have completed all required screening, onboarding, briefing, and site-specific training.

We will not place an officer at this assignment solely to fill an open schedule. Candidates must demonstrate the professionalism, integrity, judgment, communication skills, and reliability necessary to represent both Citadel Security Solutions and the client appropriately.

Although the current assignment is seasonal, officers who demonstrate excellent attendance, professionalism, honesty, sound judgment, accurate reporting, and consistent enforcement of community policies may be considered for continued year-round placement if the client extends or expands the service.

Citadel Security Solutions, LLC is an equal opportunity employer. Employment decisions are based on qualifications, reliability, availability, experience, performance, and the operational requirements of the assignment.

Citadel Security Solutions LLC, based in Gainesville, Georgia, is a reputable security services company dedicated to providing comprehensive solutions, including unarmed security guards, access control, and emergency response planning, with a commitment to safety, professionalism, and customer satisfaction through a team of experienced professionals known for their integrity, reliability, and dedication to client well-being.

Company Description

Citadel Security Solutions LLC, based in Gainesville, Georgia, is a reputable security services company dedicated to providing comprehensive solutions, including unarmed security guards, access control, and emergency response planning, with a commitment to safety, professionalism, and customer satisfaction through a team of experienced professionals known for their integrity, reliability, and dedication to client well-being.