VALET/BELL ATTENDANT-Transportation

Valet/Bell AttendantThe ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.Join our team as a Valet/Bell Attendant! In this dynamic, guest-focused role, you'll be the welcoming face of our resort—parking vehicles with care, assisting guests with luggage, providing smooth on- and off-site transportation, and ensuring our team members arrive safely via shuttle service. From greeting guests with a warm smile to delivering exceptional bell service and operating a variety of vehicles, you'll play a key part in creating a seamless, premium experience from arrival to departure.Job Purpose: Parks cars for guests, monitors team member shuttle routes, provides on and off-site transportation, and provides bell servicesJob Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)Provides guests with valet parking service by collecting key from guest, giving guest identification receipt, placing matching identification tag on key and vehicle, inspecting vehicle for existing damage and recording information according to established procedures, parking vehicle, collecting receipt when guest requests vehicle, matching receipt and identification tags on key and vehicle, retrieving vehicle for guest, and entering guest information into Computerized Valet Parking System following established procedures. - 30%Promotes guest relations by treating guests in a friendly and courteous manner, promptly greeting guests with a smile, assigning and logging wheelchair usage for guests, and notifying the Transportation Shift Manager of any guest complaints. - 20%Provides hotel guests with bell and door attendant service by greeting guests upon arrival, showing them to the hotel front desk, transporting guest's luggage to and from their room, informing guests of room features and technology, casino and hotel amenities, events and promotions, storing guest luggage as requested, opening main hotel doors for departing guests, and thanking guests upon departure. - 20%Provides tribal, casino, and resort guests with on and off-site transportation by driving transportation vehicles off-site, picking up tribal, casino, resort, and/or marketing department guests, and driving guests to requested destination. - 10%Monitors team member shuttle routes by riding assigned busses, monitoring and ensuring passenger safety during transport, collecting information from team members and guests according to established procedures, assisting guests with club card related inquiries, and assisting guests on and off the bus. - 10%Maintains safe transportation practices by driving within established speed limits and observing safety precautions at all times. - 10%Job Specifications:Education and Experience:Essential:California Drivers License in good standing6 months guest service experienceDesirable:High School Diploma, High School Certificate of Completion, or G.E.D.Bell and Door service experience at a premium hotelExperience in a gaming environmentSkills and Knowledge:Essential:Ability to interact effectively with team members and guestsAbility to communicate effectively in the English languageAbility to maintain professionalism and composureAbility to complete forms and documentsAbility to understand and follow verbal directives and written directionsAbility to accept constructive criticismAbility to lift and carry up to 50 lbsAbility to stand, walk and run for up to eight hours at a time in all weather conditionsAbility to drive manual and automatic vehiclesAbility to perform simple mathematical calculationsAbility to appear for work on timeDesirable:Knowledge of Computerized Valet Parking System softwareMulti-lingualSupervisory/Managerial Accountability: Direct: None Indirect: NoneIf you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!