Service Coordinator

Job Description: Salary: $43,000-45,000/year Service Coordinator Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal-driven? Then the Service Coordinator position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a Service Coordinator, you will be responsible for informing customers about the various programs available. This position also provides information and referrals to access community resources. While assisting customers, this position will perform basic secretarial work, including data entry, conducting phone calls, and filing. Successful Elements Promote all programs and services available to customers/jobseekers Determine individual customer job readiness needs and assist customers with accessing workshops, employment opportunities, and training interests online Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans Assess customers’ activity in the programs to ensure compliance with standards Assist jobseekers with building skills, including resume and cover letter writing, interview preparation, and computer skills Maintain accurate data collection and timely progress updates in the appropriate tracking systems Education and Experience Requirements High school diploma required; associate degree or some college preferred Experience in recruitment, customer service, and/or placement services Demonstrated telephone, computer, written, and verbal communication skills Strong organizational, prioritization, and problem-solving skills Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs Proficient in Microsoft Office applications Bilingual is a plus - Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI *We believe we can help our customers overcome their most challenging obstacles *We believe in seeing through other people's eyes *We believe that we can make a difference in people's lives *We believe in meeting people where they are today and helping them to realize a better tomorrow *We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.