Claim Operations Specialist

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Salary The annual base salary range for this position is $45,400.00 – $74,900.00. The actual salary will be determined based on factors such as scope, complexity, location, skills, education, training, credentials, experience, and other employment conditions. Performance‑based cash incentive awards are also available. What Is the Opportunity? Under moderate supervision, this position partners with claim professionals to assist customers. Responsibilities include building customer relationships, completing financial transactions, updating and managing important business information, and handling various duties and projects. This role does not manage others. An online pre‑employment assessment is required as part of the hiring process. What Will You Do? Customer Engagement Serve as a customer service representative for the claim department, promptly and professionally addressing customer questions and concerns; triage and route callers, answer claim status and payment questions. Claim Operational Service and Partnerships Partner with claim professionals in multiple departments to assist with the timely resolution of claims, properly documenting claim files, including notes and diaries. Request reports and records, review medical bills, mail and wage statements. Print and prepare claim documents for legal and medical reviews. Report and assign claims, and transition closed files to and from off‑site storage. Receive, sort, scan, and upload incoming mail, and process outgoing mail. Order, receive and distribute supplies and/or equipment. Claim Payments and Expense Processing Ensure the proper handling of financial transactions, including processing and issuing claim payments such as outside vendor invoices, attorney expenses, and medical processing fees. Process and document returned checks, voided checks and credits. Ensure timeliness and accuracy of all check processing. Data and Information Management Maintain accurate records and information management, such as preparing, generating and reviewing reports using effective technology. Update data discrepancies identified in reports and systems. Use management information data to prepare line‑of‑business or financial reports. Prepare operational reports for claim professionals and managers. Accurately document pending and completed work activities using appropriate systems. Financial Controls and Assessments Assist with claim center financial standards, performing underlying controls and communicating findings. Assess the reasonableness of data and identify discrepancies, including reconciliations. Assess the effectiveness of financial controls. Prepare data entries in accordance with established standards. May require lifting items up to 20 pounds occasionally. Perform other duties as assigned. What Will Our Ideal Candidate Have? Experience utilizing computer technology such as Microsoft Office, e‑mail, Web‑enabled applications, and database software. Accountability: takes ownership and responsibility for actions and outcomes, performance and results. Analytical Thinking: ability to analyze and compare information to understand issues and explore alternative solutions. Change Management / Resilience: ability to remain energized and focused in the face of ambiguity, change or strenuous demands. Communication Skills: verbal and written communication skills. Judgment / Decision Making: ability to exercise sound judgment and make decisions. Relationship Management: ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results. Must Have High School Diploma or GED. 1 year of service‑related work experience OR Bachelor’s Degree. What Is in It for You? Health Insurance: eligible for coverage from the first day of employment (employees and eligible family members). Retirement: Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay. Possible enrollment in the Paying it Forward Savings Program for student loan debt; Travelers will make an annual contribution into your 401(k). Full pension plan funded by Travelers. Paid Time Off: minimum of 20 days annually plus nine paid company holidays. Wellness Program: tools, discounts and resources that empower you to achieve wellness goals and caregiving needs. Access to free professional counseling services, health coaching and other resources. Volunteer Encouragement: Matching Gift and Volunteer Rewards program for charitable contribution. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. #J-18808-Ljbffr