Technical Services Manager

Technical Services Manager

Department: Technical Services

Reports To: VP/GM

Location: As Assigned (Regional Field and Office)

FLSA Status: Exempt (Not Eligible for Overtime) This position is classified as Exempt under the Fair Labor Standards Act, meaning the incumbent is paid on a salary basis and does not qualify for overtime compensation.

Schedule: Full-time; 40 hours per week; schedule as assigned with field and jobsite visits as operationally required

Supervisory Responsibility: This position carries supervisory responsibility for all Technical Services Representatives and laboratory personnel within the assigned region, including hiring, training, performance evaluation, coaching, and day-to-day direction of team activities.

Compensation Grade: TBD Pending Compensation Grade Structure

Position Summary

The Technical Services Manager is responsible for overseeing all quality assurance operations within an assigned region to ensure that concrete and aggregate products are produced in full conformance with established specifications and customer requirements. The position provides direct leadership to the Technical Services team and in-house laboratory staff, serving as the primary technical authority for mix design development, quality control methodology, and regulatory compliance. Working in close collaboration with Sales, Customer Service, and Operations, the Technical Services Manager plays a central role in sustaining and advancing Chaney Enterprises' reputation as the preferred supplier in its markets. This role carries significant organizational impact through its influence on product quality, cost efficiency, customer satisfaction, and the professional development of regional technical personnel.

Essential Duties & Responsibilities

The following duties are considered essential functions of this position. Other duties may be assigned.

• Oversees all functions of the regional Technical Services team and the in-house concrete and aggregate laboratory, ensuring consistent adherence to quality standards and operational protocols.
• Recruits, hires, trains, develops, and motivates Technical Services Representatives and laboratory staff, conducting performance appraisals and maintaining accurate and current personnel records in accordance with company policy.
• Provides timely advice, guidance, and coaching to direct reports; addresses complaints, concerns, and suggestions constructively; and implements effective problem-solving and continuous improvement techniques utilizing internal and external resources as appropriate.
• Monitors employee training and professional development activities, ensuring all required training is completed in a timely and cost-effective manner and that certifications remain current.
• Assists in the development, maintenance, and ongoing optimization of concrete mix designs and product formulations, continuously analyzing designs and material costs to identify improvement opportunities.
• Interprets mix designs and technical formulas to establish specific quality and reliability standards for individual customer projects, ensuring compliance with contract specifications and industry requirements.
• Ensures appropriate attendance at preconstruction meetings and conducts plant and jobsite visits as needed to support concrete quality management, minimize company liability, and serve as the regional technical representative.
• Reviews production schedules to determine workload distribution and assigns specific project responsibilities to Technical Services Representatives; reviews and maintains customer comments, documentation, and provides root-cause investigation and corrective action guidance as needed.
• Advises customer service, operations, and sales personnel on quality control issues, testing methodologies, and the application of design specifications to concrete products, ensuring cross-functional alignment on product quality matters.
• Supervises the testing and inspection of products at various stages of the production process; compiles and analyzes statistical quality control data to determine product conformance and drive reliability improvements.
• Records and reports test data using statistical quality control procedures; interfaces with the State Highway Administration and other regulatory or inspection bodies to ensure proper procedural compliance.
• Provides technical assistance, field training, and support to operations personnel and delivery professionals as requested, reinforcing a culture of quality and continuous improvement throughout the region.
• Coordinates strategies, resource allocation, and operational efficiencies across the assigned region in collaboration with the Divisional Executive Team.

Required Qualifications

Minimum of four years of quality control and/or laboratory testing experience in ready-mix concrete or aggregates is preferred. Demonstrated proficiency in written and verbal communication, including the ability to convey technical information clearly to diverse audiences. Advanced mathematical skills, including the ability to conduct statistical analysis and interpret quantitative data. Proficiency with computers and tablet devices, including Microsoft Office applications. Ability to learn and operate the company's dispatching and quality management systems. Excellent interpersonal skills with the ability to build productive working relationships across departments. Ability to maintain a high level of confidentiality with respect to personnel, customer, and proprietary business information. Proven leadership, training, and employee motivation skills in a technical or field operations environment. Strong organizational skills with the ability to manage multiple priorities and maintain a strategic perspective. Ability to identify problems, gather and analyze relevant information, and implement timely and effective solutions. Valid Driver's License. ACI Level 1 and ACI Level 2 Certification or or willingness to obtain upon hire. Applicable state certifications or or willingness to obtain upon hire. NRMCA Plant Certification or willingness to obtain upon hire.

Preferred Qualifications

Background in concrete operations, construction, mining operations, or building materials industries. Bilingual proficiency in English and Spanish.

Education

High school diploma or equivalent required. A Bachelor's degree in Engineering, Construction Management, Materials Science, or a related technical discipline is preferred, or an equivalent combination of education and experience sufficient to perform the essential functions of the position.

Work Environment

Condition Indoor/Outdoor Split Work time is divided between office and field/plant environments Dust Exposure Regular exposure to concrete dust and airborne particulates Chemical Exposure Regular contact with concrete materials and chemical admixtures requires appropriate PPE Fume/Odor Exposure Periodic exposure to fumes and offensive odors in field and plant settings Moving Mechanical Parts Routine proximity to operating equipment and mechanical machinery Noise Level Moderate Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.

Physical Demand Requirement / Frequency Lifting Maximum single lift of 50 lbs.; repetitive lifting of up to 50 lbs. as required Carrying Carrying of materials up to approximately 50 lbs. Pushing/Pulling Pushing and pulling of loads up to approximately 75100 lbs. Overhead and Extended Reaching Occasional reaching overhead and away from the body Kneeling and Squatting Minimal kneeling and squatting as conditions require Climbing Minimal climbing of ladders or stairs as conditions require Sitting Approximately 4 hours per day Standing Approximately 3 hours per day Walking Approximately 3 hours per day

Travel This position requires regular travel within the division to plant facilities, customer jobsites, and preconstruction meetings, with travel frequency and distance determined by the operational needs of the assigned region.

Equal Employment Opportunity Chaney Enterprises is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Americans with Disabilities Act (ADA) Chaney Enterprises is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Employees requesting an accommodation should contact Human Resources.