Onsite IT Support Specialist Service Desk

LE0099 Focus Operating, LLC is seeking a Service Desk Analyst to provide first- and second-line technical support for Windows, macOS, Microsoft 365, and enterprise apps. You will own tickets in ServiceNow, prioritize work to meet SLAs, and collaborate with resolver groups while maintaining professional, executive-level service.

The role requires on-site attendance five days per week and participation in scheduled after-hours and weekend on-call rotations.