Learning and Development Specialist II

Job Description

Job Description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $81761.15 - $86064.37 Per Year

JOB SUMMARY AND PURPOSE

As part of the Learning & Development team, the Learning & Development Specialist II conducts training and performs training design, development, utilization, and evaluation of processes and resources for learning, primarily for all levels of leadership and staff throughout the organization. The Learning & Development Specialist II shall develop courses and training materials such as teaching manuals and student guides, in close coordination with the Manager – Learning and Development as well as Program and Department leadership. Uses varied learning methodologies including classroom training, blended learning, job aids, experiential learning, and e-learning.

DUTIES AND RESPONSIBILITIES

• Conduct training events and programs, both off-the-shelf and developed in-house, for organizational leadership and front-line employees (all levels)
  • Conduct needs assessments for various VOALA programs and departments
  • Conduct learner analyses to match training materials to identified needs
  • Design curricula and training materials to address identified needs

• Design and Development Tasks
  • Develop instructional materials
  • Evaluate and assess instruction and its impact.
• Conduct organization-wide training events and programs
  • Instructor-led training
  • Train-the-Trainer
• Prepare Training materials, provides training logistics, prepare classroom or other training venues
• Other tasks as may be required to support organization’s learning and development

ESSENTIAL DUTIES:

• An essential function of this position requires incumbents to report to the office.
• Instructional Design Planning and Analysis
  • Conduct needs assessments
  • Conduct learner analyses
• Create and choose instructional material, create instruction content
• Facilitate training, Train-the-Trainer, and deliver training programs throughout VOALA.
• Evaluates training, seek and incorporate feedback
• Executes and oversees logistics of training, such as scheduling, announcements, technology needs, etc. – including supporting HR Program’s internal training
• Other duties as required and is subject to change at any time.
  

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Bachelor’s Degree in Instructional Design, Communication, Education, or similar discipline, or equivalent relevant experience (4 years)

EXPERIENCE:

• Two years of experience designing instruction or another similar role.
• Three years’ previous experience as a trainer, corporate training specialist, or related position.

PREFERRED QUALIFICATIONS:

• Experience working as a member of an HR team.
• Familiarity with social services and related issues.
• Experience working with learning management systems (LMS).
• Bilingual (Spanish) preferred.
• Change management experience.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.