Loan Servicing Representative

Mortgage Servicing RepresentativeIf you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! As a Mortgage Servicing Representative, you'll be the go-to expert for members who have questions about their mortgage after closing. Whether you're helping a member understand their escrow account, processing a loan payoff, or resolving a complex servicing issue, you'll play a key role in delivering an exceptional member experience.If you enjoy problem-solving, building relationships, and becoming the expert others rely on, this could be the perfect opportunity for you.What You'll DoIn this role, you'll:Serve as a trusted resource for members and internal teams on mortgage servicing questionsResearch and resolve complex mortgage-related inquiries with accuracy and careAssist members with loan payoffs, payments, escrow questions, ARM notices, and account maintenanceManage service requests and ensure timely, compliant resolutionRespond to member inquiries by phone and emailReview mortgage statements, reports, and account information to ensure accuracyPrepare servicing-related documentation, including subordination agreements and assumption inquiriesSupport payment processing activities and collaborate with internal teams to keep operations running smoothlyHelp maintain compliance with mortgage servicing regulations and investor requirementsContribute to continuous improvement by updating procedures and identifying opportunities to enhance the member experienceWhat Makes You SuccessfulWe're looking for someone who:Enjoys helping people and providing exceptional serviceHas a knack for researching and solving problemsIs organized and detail-orientedCan balance multiple priorities in a fast-paced environmentCommunicates clearly and professionally with both members and colleaguesThrives when learning new systems, products, and regulationsQualificationsHigh School Diploma or GEDAt least one year of mortgage servicing experience (or an equivalent combination of education and experience)Proficiency with Microsoft Office, including Word and ExcelExperience working with mortgage servicing systems and account management platforms is preferredWork ScheduleMonday-Friday schedule with the opportunity to work a hybrid schedule (3 days onsite/2 days remote) after six months of onsite employment, subject to business needs and performance.Starting Compensation: $22.62 - $27.15/hr., plus a competitive benefits packageBilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at View email address on click.appcast.io Broadview Federal Credit Union