Care Coordinator

Job Description

Job Description:\n\n \n\nCare Coordinator\n \nABOUT US\n \nFounded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.\n \nAre you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!\n \nWhat are you passionate about?\n \nAt Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.\n \nHope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.\n \nCould our mission be your mission?\n \nLearn more about us @ hopesolutions.org \n \nTEAM SNAPSHOT\n \nWe're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients. \n \nWe'd like to learn more about you—apply for the role! What's our team like? \n \nHere's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.\n \nA FEW OF US...\n \nDeanne—Chief Executive Officer—Resides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games.\n\nAlex—Chief Operating Officer—Lives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time.\n \nChristina—Chief Financial Officer—Resides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20+ years in finance; enjoys traveling and family time.\n \nBeth—Director of Clinical and Support Services—Resides with her sister and son. Licensed psychologist with 30+ years working with children and families; enjoys singing, cooking, gardening, and traveling.\n \nBill—Vice President of Programs—Resides with his partner. Licensed Marriage and Family Therapist with 25+ years’ experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation.\n \nCayla—Director of Evaluation & Learning —Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading.\n \nDebbie—Director of Development & External Relations—Resides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20+ years in marketing and communications.\n \nDominick—Director of Re-Entry Housing & Services—A fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips.\n\nJennifer—Vice President of Strategy & Development—A California native, she spends her time with her loved ones hiking and exploring the region's coffee shops, farmer's markets, and festivals. She likes reading adventure novels and leadership books, as well as playing new board games and video games, and loves a good conversation. \n\nKristina—Director of Human Resources—With over 20 years of experience in HR, leadership, people management, and operations, she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie, she lives with her child and enjoys spending time with her family, cycling, hiking, and keeping life light with laughter and fun.\n \nMashal—Director of Housing & Support Services—Resides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' CARE Committee and board member.\n \nRena—Director of Finance—Born and raised in Contra Costa County – California CPA with a dual degree in Accounting and Sociology from the University of Notre Dame (Go Irish!). Enjoys cooking, hosting dinner parties and hiking with her husband and two daughters.\n\nTanya—Director of Rapid Re-Housing & Navigation—Resides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15+ years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball.\n \nWHO WE ARE LOOKING FOR:\n \nThe Care Coordinator (CC) is responsible for maintaining a safe, calm, and structured environment during daytime, evening and/or overnight hours (depending on the shift), and ensuring the well-being of youth ages 18–24 as they work toward housing stability and personal development. Care Coordinators provide support to Transitional Aged Youth (TAY) residing in Hope Solutions’ transitional housing program by helping them learn and practice independent living skills, deepening and expanding their social networks, and getting them ready to live on their own. The Care Coordinator also supports the youth in completing a housing search and transitioning into a new housing placement.\n \nCare Coordinators play a critical role in reinforcing expectations, monitoring safety, and providing supportive engagement when needed. This includes conducting routine safety checks, responding to crises or resident needs, reporting facility/maintenance needs immediately, and documenting overnight activity. The role also includes assisting youth with evening routines and modeling respectful, trauma-informed communication.\n \nWorking as part of a collaborative shelter team, the Care Coordinator contributes to an environment that centers youth voice, autonomy, and belonging. All services are delivered through a strength-based, culturally responsive, and trauma-informed lens that reflects Hope Solutions’ core values.\n \nSupervisory Responsibility: None\n\nWHAT WILL YOU DO:\nClient Support:\n\nCreate a welcoming, safe, and structured environment for Transitional Aged Youth (TAY) by keeping the site clean, and modeling trauma-informed, strength-based, and culturally responsive practices.\nBuild trusting relationships with youth through active listening, consistent presence, and respectful communication that affirms their identity and lived experience.\nSupport daily living activities such as meal preparation, hygiene routines, room cleanliness, and overall upkeep of the shelter, while encouraging resident accountability and self-sufficiency.\nReinforce individualized service plans developed by the team by providing day-to-day encouragement, coaching, and reminders aligned with youth goals.\nMonitor and de-escalate behavioral challenges or interpersonal conflict using nonviolent crisis intervention techniques and collaborative problem-solving strategies.\nAssist youth with developing life skills including time management, conflict resolution, financial literacy, and basic job readiness.\nAssist the youth in searching for and securing housing. This includes understanding leases, meeting landlords, viewing units, executing a lease, transitioning to a new home and neighborhood, moving in, what to do in the first few months in a new home, and planning for sustained success.\nConduct regular rounds and safety checks to ensure the physical and emotional safety of all residents, reporting any incidents or concerns in a timely and accurate manner.\nProvide documentation of daily observations, participant interactions, incidents, and service coordination in accordance with agency and program policies.\nSupport youth in navigating community resources by offering guidance or accompanying them to appointments when needed and appropriate.\n\n \nCultural Responsiveness:\n\nAwareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.\nKnowledge of and commitment to concepts and issues tied to social justice and housing justice.\nExperience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals.\nParticipate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.\n\n \nOrganizational/Administrative Responsibilities:\n\nProfessionally represent Hope Solutions in all circumstances.\nComply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.\nComply with all local, state, and federal regulations and Hope Solutions policies and procedures.\nComplete required administrative paperwork and reports in a timely and accurate manner.\nAttend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.\nComplete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.\nDocument all services provided in a timely manner.\nAssist with data generation for reports and funding applications as needed.\nPerform other duties and responsibilities as assigned.\nOn-call, after-hours, and backup work may be required.\n\n \nWork Location Classification:\n\nSite-Based: Work is primarily performed at an assigned Hope Solutions location, with an on-site presence as the standard expectation to support program operations, clients, and team collaboration. This classification applies to GPA, East County, Hacienda, Lakeside, Pomona, El Portal Place, and key roles at Taylor Office such as the Operations Manager and their direct reports. \nWork from home must be approved in advance by the Program Director or Manager. Written approval (email) is required. \nAll new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager. \nClient-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities. \nThis expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations. \nWhen requesting to work from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours, business reasons, and a work plan for the day. For urgent same-day situations, the employee must notify leadership as early as possible and follow directions regarding work-from-home approval, schedule adjustment, or use of leave time. \nWhen approved to work from home, employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately. \n\nPosition Qualifications:\n\nKnowledge of and belief in Positive Youth Development and Housing First philosophy and strategies. \nPassion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities. \nExperience with and/or interest in handling light maintenance skills is strongly preferred. \nAA or AS degree in a field applicable to property/facility management and/or a high school diploma plus a minimum of 3 years' experience in property/facility management. \nBilingual in English/Spanish is a plus. \nOutstanding written and verbal communication skills. \nComputer proficiency in the use of Microsoft and database applications. \nMust pass LiveScan screening and TB test. \nSalary contingent upon skill and experience. \n\nPhysical Qualifications:\n\nThe person in this position may make home visits to clients who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.\nMay accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.\nMust be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.\nOffice setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.\nOccasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.\nAbility to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.\n\nCompensation & Benefits:\n\nFlexible, dynamic work environment.\n100% premium paid for employee Kaiser health and dental care.\nMatched 403b retirement savings.\n11 paid holidays, plus 3 floating holidays.\nAbility to accrue 2-4 weeks' vacation depending on tenure.\nLife insurance and Employee Assistance Program.\n\n \nWe are an equal-opportunity employer. If you're a good fit, we want to meet you!\n \n* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.