Orthodontic Administrative Team Leader

Are you a natural leader with a passion for creating exceptional patient experiences? Patuxent Orthodontics is a thriving, modern orthodontic practice dedicated to building confident smiles that last a lifetime. We are seeking an energetic, organized, and experienced Full-Time Orthodontic Administrative Team Leader to champion our front‑office operations and lead our patient‑care team. Why Join Us? Team‑Oriented Culture: Work with a small, close‑knit group that genuinely values hard work and mutual support. Competitive Pay: We offer an above‑average hourly rate, highly commensurate with your experience. Robust Benefits: 401(k) retirement plan, health insurance, and paid holiday/vacation time off. Key Responsibilities Team Leadership & Performance Train, coach, and support front‑desk personnel, scheduling coordinators, and treatment coordinators. Manage daily front‑office task assignments to ensure optimal coverage, efficiency, and patient flow. Foster accountability and promote a collaborative, positive, and growth‑oriented workplace culture. Operations & Patient Flow Oversee daily administrative operations to maximize clinical schedule efficiency. Serve as the escalation point for patient inquiries, financial discussions, and conflict resolution. Implement and optimize office systems, management policies, and communication protocols. Marketing & Social Media Monitor and implement creative internal and external marketing strategies. Track and analyze doctor and patient referral sources. Utilize social media platforms as an active layer for practice communication and advertising. Required Qualifications Experience: Minimum 2‑3 years of administrative experience strictly within an orthodontic or dental practice. Leadership: Proven leadership capability with prior experience managing a team or acting as a shift/department lead. Software: High proficiency in dental/orthodontic software, preferably Cloud9. Financial Acumen: Strong understanding of orthodontic insurance billing, pre‑authorizations, ledger management, and third‑party financing solutions. Soft Skills: Exceptional multitasking and communication skills under pressure. Work History: Results‑driven professional with a strong performance record and a stable work history and able to provide 2 professional references. #J-18808-Ljbffr