Information Technology Support Technician

Tier 1 IT Support Technician – Contract CornerStone Technology Talent Services (TTS) is seeking a hands‑on Tier 1 IT Support Technician for a short‑term contract engagement supporting end users and foundational IT operations. This role is ideal for someone who enjoys solving day‑to‑day technical issues, supporting users remotely, and assisting with onsite device and deployment tasks as needed. Direct message the job poster from CornerStone Technology Talent Services. Pay Range Base pay range: $19.00/hr - $21.75/hr. Responsibilities Provide Tier 1 helpdesk and break/fix support for hardware, software, and workstation‑related issues. Support end users remotely using TeamViewer and assist onsite when required. Help with device readiness tasks such as imaging, joining machines to the domain, and preparing equipment for deployment. Assist with user account support and access issues, escalating higher‑level changes as appropriate. Perform basic network troubleshooting including connectivity checks and common command‑line tools (e.g., ipconfig, ping, tracert, ipconfig /flushdns). Identify and report potential security concerns such as phishing attempts or suspicious endpoint behavior, escalating to senior IT resources for investigation and response. Track and respond to incoming user requests through a structured intake process (shared mailbox and request form workflow). Role Scope Tier 1 support role focused on common issue resolution, triage, and end‑user support. Limited OS troubleshooting may occur, but complex driver or OS‑level issues are escalated. Networking limited to basic connectivity troubleshooting; no DNS configuration or IP conflict resolution is expected. Security expectations focused on awareness and reporting, not incident response. Qualifications 1+ years of experience in Helpdesk, Desktop Support, or IT Support (or equivalent hands‑on experience). Working knowledge of Windows OS support, basic installs/configuration, and general troubleshooting. Familiarity with Active Directory for basic user support (password resets, account lookups, access troubleshooting). Understanding of TCP/IP fundamentals and basic network troubleshooting. Experience using remote support tools (TeamViewer or similar). Strong communication skills and ability to manage multiple user requests with professionalism. Comfortable working in a hybrid environment with occasional onsite support and deployments. Work Setup Hybrid role based in Dallas, TX. Most support can be handled remotely, with onsite work required for projects such as device deployments, imaging, and new site support. Employment Details Seniority level: Entry level Employment type: Contract Job function: Information Technology Industries: Public Works CornerStone TTS connects specialized IT professionals with impactful opportunities and provides responsive support throughout the engagement. #J-18808-Ljbffr