Automotive Service Advisor — Customer Experience Champion

Description Helfman Automotive Group is seeking motivated and customer-focused Service Advisors to join our growing team! For over 50 years, Helfman has been one of the largest and most respected automotive retailers in Houston, Texas. As a family-owned and operated dealership group, we are committed to delivering exceptional customer experiences, innovative automotive solutions, and industry-leading service. As a Service Advisor, you will serve as the primary point of contact between our customers and service technicians. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about helping customers maintain their vehicles safely and efficiently. Working in our state-of-the-art service facilities, you will play an active role in the service drive by assisting customers, communicating repair recommendations, coordinating repairs, and ensuring an outstanding overall experience. Responsibilities Schedule, confirm, and prepare customer appointments Greet customers promptly and professionally upon arrival Perform vehicle walk-arounds and identify customer concerns Recommend maintenance and repair services using a consultative approach Prepare repair orders with accurate estimates and timelines Maintain communication with technicians and parts departments to ensure timely repairs Provide regular status updates to customers throughout the repair process Follow up after service visits to ensure customer satisfaction Meet or exceed sales objectives and customer satisfaction goals Build strong product and service knowledge to better assist customers Deliver an exceptional customer experience that promotes long-term loyalty Requirements High school diploma or equivalent required Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced environment Sales experience preferred, but not required Positive attitude with strong interpersonal skills Comfortable using technology and dealership software systems Strong follow-up and relationship-building abilities Valid Texas driver’s license with an acceptable driving record Bilingual candidates are encouraged to apply #J-18808-Ljbffr Helfman River Oaks Chrysler Jeep Dodge Ram