Service Consultant

Service Consultant Position

Williams Ford of Binghamton is seeking a motivated and customer-focused Service Consultant to join our team in Vestal, NY. In this role, you will be the primary point of contact between our valued customers and the service department, ensuring a seamless and positive experience. You will use your strong communication skills and automotive knowledge to accurately assess customer needs, provide detailed service information, and coordinate repairs efficiently.

Service Consultant Compensation and Benefits:

• Competitive compensation: $35,000-$68,000
• Health, medical and dental insurance
• 401K plan and 401K matching
• Life insurance
• Vision insurance
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Long term job security
• Flexible work schedule
• Training opportunities

Service Consultant Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Consultant Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.