Director, Business Growth and Operations

Own end-to-end program performance across assigned offerings, with accountability for revenue growth, profitability, and continuous improvement Own financial performance, including forecasting, budgeting, pricing strategy, and margin management Lead business development through client discovery, proposal development, pricing strategy, pipeline performance, and enrollment targets Set growth strategy and roadmap for additional performance and technical offerings Build, lead, and develop a high-performing team of Program Operations Managers, Coordinators, and subcontracted facilitators Set clear expectations, drive accountability, and ensure operational discipline Foster ongoing feedback and coaching and develop direct reports Partner with Marketing, Consulting, and Operations to drive program visibility, demand generation, and execution excellence Improve efficiency, scalability, and program impact through systems, processes, and operational improvements Own the end-to-end client experience to drive retention, repeat business, and long-term client relationships Partner with facilitators and subject-matter experts to align content and delivery quality with client and market needs Contribute to facilitation and content refinement aligned with built-environment client needs Requirements Experience owning or operating a P&L, business unit, or revenue-generating program required 7+ years of experience building, scaling, or operating a business, program portfolio, or revenue-generating unit, including direct team leadership and P&L or growth accountability Proven experience managing complex programs or business units with multiple stakeholders Demonstrated ability to manage financial performance, including budgeting, forecasting, and driving revenue or margin growth Demonstrated experience leading business development, including pipeline management, proposal development, and enrollment or sales targets Bachelor's degree in business, marketing, education, or a related field required Experience in the built environment, including construction or related industries, preferred Facilitation, coaching, or leadership development experience a plus, but not required Demonstrated ability to coach and develop direct reports, with a track record of investing in team members' growth Strong strategic thinking, problem solving, and communication skills Proficiency with Microsoft Office, Salesforce, NetSuite, and Cvent Ability to operate effectively in dynamic, fast paced, and ambiguous environments with minimal direction Must be legally authorized to work in the U.S. on a full-time basis FMI is unable to provide visa sponsorship Core Competencies Demonstrates expertise in program performance management, financial oversight, and business development within the built environment sector. Proven ability to lead high-performing teams, drive revenue growth, and enhance operational efficiency through strategic planning and execution. Highest-signal resume keywords P&A Management Business Development Financial Performance Management Team Leadership Strategic Planning ATS Optimization Keywords Hard Skills Budgeting Forecasting Revenue Growth Proposal Development Pipeline Management Enrollment Targets Operational Improvements Content Refinement Performance Metrics Client Relationship Management Soft Skills Strategic Thinking Problem Solving Communication Coaching Feedback Industry Keywords Built Environment Construction Revenue-Generating Program Operational Discipline Client Experience Tools & Technologies Microsoft Office Salesforce NetSuite Cvent #J-18808-Ljbffr Jobtailor