Systems Administrator

Expected Hiring Range: $58,741.16 - $73,656.97

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority.

GENERAL DESCRIPTION

Infrastructure Administration & Architecture

• Administer and maintain Windows servers, storage, backups, and core infrastructure systems
• Manage Active Directory, Group Policy, DNS, and DHCP
• Design, implement, and support infrastructure improvements and modernization projects
• Support backup systems, restoration testing, and disaster recovery / business continuity planning
• Perform routine and advanced troubleshooting, patching, and root cause analysis
• Monitor infrastructure alerts and system health; develop system standards and lifecycle planning

Network Administration

• Administer switches, firewalls, wireless infrastructure, VPNs, and routing
• Troubleshoot network connectivity and performance issues; lead segmentation and performance optimization efforts
• Maintain network documentation, inventory, and secure/resilient network architecture
• Coordinate ISP and vendor support, including circuit troubleshooting and management

Cybersecurity Operations

• Monitor and respond to security alerts, endpoint protection notifications, and cybersecurity incidents
• Lead and support vulnerability management, remediation, and patch compliance
• Manage MFA, conditional access, identity security controls, and endpoint protection / device compliance standards
• Implement and enforce security standards and best practices; support audits, compliance, and risk assessments
• Participate in and promote phishing awareness and cybersecurity initiatives

Microsoft 365 / Cloud Administration

• Administer Microsoft 365 accounts, licensing, permissions, and architecture
• Manage Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and identity synchronization
• Support and manage mobile device management and Intune policies
• Develop automation and scripting solutions (PowerShell preferred); implement cloud governance and security standards

Technical Support, Leadership & Operations

• Serve as an escalation point for advanced help desk issues
• Mentor junior IT staff and lead technical projects and implementations
• Document technical procedures, standards, and resolutions; maintain accurate IT asset and configuration records
• Support technology deployments and upgrades
• Respond to after-hours emergencies and scheduled maintenance as needed

Projects

• Lead and execute assigned infrastructure and special projects
• Maintain documentation on projects and changes

Special Requirements

• Valid North Carolina (NC) driver’s license.
• Drug testing and criminal background check are required
• Ability to distinguish between network connections, cable labeling systems, and status indicators in support of troubleshooting and installation tasks

Desirable Education & Training

One of the following:

• Associate degree in Information Technology, Computer Science, Cybersecurity, or a related field, combined with 5+ years of Network or Systems administration experience
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, combined with 3+ years of IT Network or Systems administration experience
• Equivalent combination of education and experience