Program Assistant

Overview At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values: We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. Your Mission in Action The Program Assistant provides support for the Neighborhood House program and Director of EmergencyAssistance, which includes, but is not limited to handling all inquiries for services, scheduling appointments for utility assistance, processing and approving applications, and reviewing, processing and approving utility payments, rental assistance, and food vouchers in accordance to Agency and licensing standards and other federal, state, and local regulatory requirements on an as needed basis. *This position is a Part-Time position. Responsibilities Schedule appointments for utilityassistance Review applications and ensure all forms and attachments are properly and accurately completed, signed, anddated Assistapplicants in completing applications for utility assistance, rentalassistance,and food vouchers Prepare reports for the utility grant, rentalassistance, and food vouchers as requested Analyze,processand approve rentalassistanceapplications under program policy guidelines Analyze,processand approve food vouchers under program policy guidelines Serve as the primary contact for allinquiriesrelated to program information related to utility assistance, rental assistance, and food vouchers Ensure client and sensitive Agency information, files, and records are securely maintained Maintain theconfidentialityof all client and Agency information Collect and enter pledges into theappropriate vendordatabase Assistapplicants Director with reviewing and processing utility payments, financial-related invoices, and statements, and follow up as needed Assist with the preparation and submission of reports to funding sources, the local advisory committee, and applicable departments within Upbring Work closely with the Director of Emergency Assistance and program staff to ensure the program is operatingeffectively and efficiently, and meeting the needs of the clients andoperatingin accordancetoAgency and licensing standards, funding requirements, and other federal, state, and local regulatory requirements Work as team player andexhibitprofessional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices Qualifications Minimum Qualifications High School Diploma or equivalent Two (2) years of clerical or administrative experience Ability to build a positive rapport with people, strong customer service skills Strong people and interpersonal skills with the demonstrated ability to communicate professionally, interact with all levels of management in a clear and concise manner Ability to work independently with limited supervision; ability to take initiative Ability to work with different programs with different requirements simultaneously including making decisions Strong computer skills; highproficiencywith Microsoft Word, Excel, and Outlook Preferred Qualifications Associate's degree in Business Administration or closely related field Three (3) years of clerical or administrative experience Bilingual (fluent in Spanish written and conversational), highly preferred Physical Demands & Work Conditions This position requires sitting and looking and using a computer for long periods of time Position requires frequent standing and walking Lift, push, pull, move up to 25lbs The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus. Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr