Business Process Manager
Cisco Systems
Product Operations Business Process Team
The Product Operations Business Process team drives the design, governance, and continuous improvement of business processes across Product Lifecycle Management (PLM), product data, and business intelligence domains. This team plays a crucial role in enhancing lifecycle execution, data quality, and operational visibility, directly supporting cross-functional partners such as Engineering, Manufacturing, Supply Chain, Quality, and Product Management. Comprised of experienced professionals with deep expertise in PLM and data governance, the team fosters a collaborative and innovative environment focused on scalable process solutions. What's exciting about this team is its impact on enabling stronger decision-making through trusted data and operational insights, while leading modernization initiatives that transform how product operations function globally.
Your Impact
Lead the design, simplification, and continuous improvement of business processes to strengthen product lifecycle execution and data governance. Partner with cross-functional teams to align processes and improve operational consistency, enabling better decision-making through enhanced reporting and analytics. Drive governance improvements across product master data, engineering change management, and lifecycle operations to ensure compliance and audit readiness. Define business requirements for KPIs, dashboards, and reporting frameworks that increase visibility into process health and operational performance. Champion change management and adoption of new processes and tools to modernize workflows and improve scalability.
Minimum Qualifications
- Bachelor's degree in business, Engineering, Supply Chain, Operations, Data Analytics, or related field
- 8+ years of experience in Product Operations, Business Process Management, PLM, Product Data Management, BI, Data Operations, Program Management, or related functions
- Experience supporting PLM, product data, BOM, engineering change, and lifecycle governance processes in a complex enterprise environment
- Experience partnering with cross-functional business and technical teams to define and implement scalable process solutions
- Experience with KPI development, dashboarding, reporting requirements, and operational performance management
Preferred Qualifications
- Experience with enterprise PLM platforms such as Agile PLM, Team Center PLM, Oracle Cloud PLM, Windchill, or similar tools
- Experience with ERP, quality, regulatory, and reporting platform integrations
- Familiarity with business intelligence and analytics tools such as Tableau, Power BI, Snowflake, enterprise data warehouse platforms, or similar solutions
- Experience with workflow automation, process transformation, or systems modernization initiatives
- Experience in a global technology, hardware, manufacturing, or regulated environment
Vacancy posted 2 days ago
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