Medical Scheduler

Job Description

Job Description

North Idaho Dermatology is looking for an individual with a passion for customer service and a love of skincare to join our medical scheduling team in Coeur d'Alene. Medical office experience or patient scheduling experience required.

We are actively recruiting to fill two Medical Scheduler vacancies in our Coeur d'Alene office. Hours may vary, but generally range between 7:00 a.m. to 5:00 p.m. Monday through Friday.  We offer medical, dental, and vision insurance benefits, 401(k) matching contributions up to 4%, paid time off, and six paid holidays per year! Not only that, but employees also receive 50% off discounts on medical-grade spa products, and reduced pricing on cosmetic services, such as Botox, CoolSculpting, facials, and much more! If this interests you, apply today! See below for details related to the position requirements.

DESCRIPTIVE SUMMARY

The Medical Scheduler has the first contact with our patients, providing outstanding customer service. They monitor incoming patient calls and gather information needed to complete the registration process. 

ESSENTIAL FUNCTIONS

• Work closely with referral specialist and other team members to obtain patient history to expedite schedule processing.
• Schedule an assortment of medical and cosmetic appointments for our clinics.
• Become familiar with the scheduling rules that apply to different insurance companies.
• Utilize telephone and website solutions to obtain information on patient’s eligibility status with insurance companies.
• Ensure accurate and timely data entry into practice management and electronic medical record system.
• Cross-train and help in other departments as needed.
• Practices confidentially and privacy protocols in accordance to the practice policies and HIPAA requirements.
• Performs all duties and services in full compliance with North Idaho Dermatology Core Values (Innovation, Professionalism, Optimism, Empathy, & Teamwork).

POSITION REQUIREMENTS

• Six months to one year of relevant medical office experience or patient scheduling experience required. 
• High school diploma or equivalent
• General understanding of HIPAA guidelines
• Proficiency in using common business software applications, such as Microsoft Office or Google Workspace