Relationship Banker - Houston Central area

Job Description Bank of America is seeking a Customer Service Associate to engage clients in the lobby, educate them on self‑service resources, and process cash transactions efficiently. The role requires building relationships, ensuring compliance with all banking laws, and delivering an exceptional client experience. Key Responsibilities Execute the bank’s risk culture and strive for operational excellence. Build relationships with clients to meet financial needs. Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience. Manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results. Collaborative, building and nurturing strong relationships. Passionate, committed, and driven to improve clients’ financial lives. Confident in identifying solutions for new and existing clients based on their needs. Effective communicator, comfortable engaging all clients. Adaptable to new information and technology platforms. Confident in teaching clients how to conduct banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking). Strong critical‑thinking and problem‑solving skills. Adhere to established processes and guidelines, complying with all applicable laws and regulations. Efficiently manage time and capacity. Focused on results, acting in the best interest of the client. Flexible to work weekends and/or extended hours as needed. Desired Qualifications Experience in financial services and knowledge of industry products and solutions. One year of successful sales experience in a salary plus incentive environment with individual sales goals. Six months of cash handling experience. Bachelor’s degree or a business‑relevant associate degree such as business management, administration, or finance. Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Shift & Hours Shift: 1st shift (United States of America) – 40 hours per week. Privacy Statement Privacy Statement: #J-18808-Ljbffr Bank of America