Credit Solutions Advisor - Burlingame

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This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging expertise. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.  Internal employees who are currently working from home are still eligible to apply.  However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Responsibilities:

• Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities
• Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Responds to client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience

Required Qualifications:

•Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self-source business combined with a proven record in consultative sales and delivering tailored financial solutions

•Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.

•Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone.

•Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.

•Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.

•Strong written and verbal communications skills.

•Ability to handle ambiguity and adapt to changing circumstances.

•Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic.

•Can be flexible to work weekends and/or extended hours as needed.

•A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally.

•Ability to learn and understand technology.

•Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies.

Desired Qualifications:

•Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government)

•Knowledge of credit and home lending requirements

•Experience working in a financial center where goals were met or exceeded.

•Knowledge in analyzing and comprehending complex financial data and providing financial alternatives.

•Knowledge of banking products and services.

•Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.

•Experience in a loan origination role in a retail environment and knowledge of

•Structuring, Processing, underwriting and closing procedures

•Federal regulations governing real estate lending

•FHA and HUD guidelines

•Other Lending Products (Credit Card, Vehicle Loans)

•Strong computer skills including MS applications and previous experience utilizing laptop technology.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position Credit Solutions Advisor II: FDIC, Safe Act/Loan Originators

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: