Retail Sales Associate

Full-Time Retail Sales Associate $15.00 to $18.00 per hour Commission structure: Earn up to 8% on transactions, which could average an additional $1.00 per hour on top of your hourly rate. Perks and Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays. Our Earned Wage Access program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7×) times in a payroll cycle. The ability to earn unlimited commission above your hourly base rate. VACATION: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five (5) years. SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five (5) years. Employee discounts are available to all employees on the first day of active employment. Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks. Auto‑enrollment in the FirstCash 401k program after six (6) months of employment. Access to the FirstCash Pet Insurance program. Position Summary We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. The Retail Sales Associate partners with the entire store staff to ensure customer service on both the lending and retail sides of the business, greeting, engaging, and interacting with customers to process sales, loans, and other transactions. They work with a wide variety of merchandise, including jewelry, tools, electronics, firearms (in FFL locations) and more. Responsibilities Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions. Performs non‑management open/close procedures. Keeps the sales floor clean, stocked, and maintains merchandise displays. Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements. Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements. Answers incoming calls per company standards. Effectively communicates to customers the legal aspects of pawn and buy transactions. Communicates effectively with coworkers and managers, displaying respect and using effective communication tools. Partners with all employees to create a positive and memorable customer experience. Successfully completes the assigned training. Other related duties, as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting). Ability to work with firearms and to become firearms certified. Employees may be asked to assist a customer on the exterior of the building or to retrieve products stored in exterior storage buildings or other areas. Minimum age: 18 years old. High school diploma, GED or equivalent experience. Strong desire to work, serve customers, work with people, and be team‑oriented. Ability to multi‑task in a fast‑paced environment. Ability to perform basic math calculations proficiently. Cash handling experience preferred. Should be able to work in multiple locations, as business needs dictate. Must be able to work a flexible retail schedule based on business needs, including weekends and holidays. Computer literate and able to operate point‑of‑sale (POS) systems and common office machines. Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants are provided with more details during the interview process. Note The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities at any time. Duties may change due to accommodation or other reasons. Pay rates Payrates will not be below any applicable local minimum wage requirements. FirstCash 401(k) Program Available to all employees 21 years of age or older. Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons irrespective of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by law. FirstCash provides reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr