Program Support Specialist

Description At Feed the Children, we recognize the value of outstanding people, and we are looking for compassionate changemakers to join our team. We pride ourselves on cultivating a collaborative workplace where employees experience meaningful and rewarding employment and feel engaged in our mission to end childhood hunger. Our passionate team shares a deep sense of purpose, and we dream big to solve complex problems and create positive impact in communities in the U.S. and around the world. Feed the Children is recognized by Candid with its Platinum Seal of Transparency and is accredited by the BBB Wise Giving Alliance. The organization has received a 4-star rating from Charity Navigator and is consistently recognized on the Forbes Top 100 Charities list We are currently in search of a Program Support Specialist to join our U.S. Mission Impact team. The Program Support Specialist supports the disciplined execution of Feed the Children’s U.S. Mission Impact programs by coordinating partner-facing implementation activities, ensuring alignment between product distribution and program design, and maintaining accurate documentation and data capture. This role plays a critical part in ensuring programs are delivered consistently, efficiently, and in alignment with defined models and outcome goals. This position will be responsible for collaborating with multiple external and internal stakeholders to advance our work to create a world where no child goes to bed hungry. Job Requirements: Education High school diploma or GED required. Associates degree preferred. Experience 3+ years of administrative experience required Ability to manage multiple projects with competing deadlines in a fast-paced environment while maintaining high attention to detail and confidentiality required Excellent communication skills with the ability to express self effectively and concisely, both orally and in writing, required Excellent interpersonal skills with the ability to interact with the public and staff tactfully and effectively required Experience with Microsoft Office products Word, Outlook, Excel, and SharePoint required Experience in non-profit program coordination, operations support, or logistics-adjacent roles preferred. Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job may be considered. Essential Functions: Program implementation and partner coordination. Serve as a primary point of coordination for community partners to support program implementation. This includes communicating program requirements, timelines, and expectations clearly to community partners to ensure consistent, high-quality execution. Coordinate scheduling for program distributions, ensuring required documentation and approvals are in place. Support management of all aspects of program planning including coordination of special event logistics such as DJs, on-site security, and forklift rentals. Create shipping proposals and coordinate shipments with Feed the Children Transportation or other shipping companies. This includes coordinating and monitoring the use of donated shipping services. Product allocation support and documentation integrity. Coordinate with internal teams to support the designation and documentation of donated product allocated to programs, ensuring alignment with program intent and community partner needs. Maintain accurate records of product movement, partner transactions, and distribution activity. Data capture, reporting and continuous improvement. Support collection of program data, including distribution records and partner feedback. Contribute to continuous improvement by identifying opportunities for program enhancement. Partner experience and stakeholder communication. Conduct post-distribution follow-ups with community partners to ensure satisfaction and identify opportunities for improvement. Maintain accurate records of partner interactions, issues, and resolutions. Provide timely, professional communication to internal and external stakeholders. Travel to program events as assigned to support management of day-of program event implementation. Establish an environment of high performance and continuous improvement that values learning, a commitment to quality, welcomes and encourages collaboration, and fosters both intra and inter-departmental dialogue and respect. Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization. Perform other related duties as required About Feed the Children: As a leading anti-hunger organization, Feed the Children is committed to ending childhood hunger. For children everywhere, we believe that having enough to eat is a fundamental right. Feed the Children is a global movementfocused onendingchildhood hunger in the U.S. and around the world.Working alongsidecommunities, we provide food, essentials, and opportunitiestochildren and familieswho need them mostso every child can survive and thrive. We arecommitted to helping families experiencing hunger andhardshipso children have what they need to stay healthy, learn, and grow. By uniting people and inspiring action, we work to create a world where no child goes to bed hungry. Compassion has no borders.We believe thatevery child deserves a chance to thrive. Our Values: We are driven by a shared sense of PURPOSE. At Feed the Children, our commitment to the mission is at the heart of what we do and fuels our collective impact in the communities where we serve. We cannot achieve our bold vision without our talented PEOPLE. We are passionate about fostering a best-in-class workforce that is engaged, respected, and empowered to deliver results. We believe in CURIOSITY and continued learning. Success requires a culture of discovery, curiosity and continued learning to expand our knowledge, seek new perspectives and challenge the status quo. We know COLLABORATION is the only way to end childhood hunger. We cannot succeed alone. It will take all of us – our employees, donors, partners, volunteers – working together to accomplish our ambitious goals. We DREAM big. When we work together, we collectively reimagine what is possible. We dream big to solve complex problems and create deep impact in communities around the world. We VALUE every donor. We respect our donors’ intentions and promote responsible stewardship of the resources they entrust to us. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Feed the Children is an equal opportunity employer. All qualified candidates will receive consideration for positions without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, political affiliation, pregnancy, military and/or veterans’ status, genetic characteristics, marital status or any other considerations made unlawful by applicable state, federal, or local law. Feed the Children welcomes and encourages applications from persons with physical and mental disabilities and will make every effort to reasonably accommodate the needs of those persons. Additionally, Feed the Children strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. Feed the Children expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that Feed the Children work is carried out in honest and fair methods, in alignment with the Feed the Children safeguarding and associated policies. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr