Enrollment Support Specialist

Enrollment Support Specialist

Santa Fe College's (SF) One Stop is an integrated enrollment services department that serves prospective and current students through in-person, phone, and virtual services channels. The Center offers cross-functional services in the areas of Admissions, Advising, Financial Aid, Records, Student Financial Services, and Registration in-person and online. The team provides in-person and virtual proactive and the on-the-spot support to foster an environment of student belonging, persistence, and success as students navigate their journey at SF. The Enrollment Support Specialist provides assistance to students and visitors and is responsible for general administrative support for day-to-day operations of the Center. This position is responsible for providing information to prospective and current students on admissions, academic requirements and processes, financial aid, and registration processes; processing payments; reviewing documentation to ensure alignment with college requirements; maintaining records; and supporting efficient student flow and service delivery within the Center. Additionally, a flexible schedule is required at times to include the need to occasionally work overtime or during college holidays with advance notice and appropriate compensation consistent with college policy.

Responsibilities and Duties:

• Greets students and visitors, assesses needs, and directs individuals to appropriate services, staff, or online resources for specialized services and support, resolving routine inquiries using established guidelines.
• Provides general information and assistance to prospective and current students regarding admissions, enrollment steps, transcript ordering and requirements, financial aid processes, and residency documentation, referring complex questions to appropriate staff.
• Facilitates the receipt, verification, and distribution of official paper transcripts in accordance with established protocols, including student pick-up and documenting receipt for processing.
• Explains basic billing information, including payment options, deadlines, and how to enroll in payment plans; directs students to appropriate staff for account-specific or complex inquiries.
• Assists students with navigating college systems and resources, including accessing the student portal, locating forms, initiating common processes (i.e., application, registration, FAFSA) and updating account information such as personal email addresses.
• Responds promptly to student questions in person, by phone, or electronically, ensuring a high level of customer service and efficient front-line support.
• Schedules appointments and supports operations by managing check-in processes and monitoring lobby flow to ensure timely service.
• Supports events and operations by coordinating logistics such as room scheduling, printing, or submitting work orders as needed.
• Provides training to part-time employees and peer-level supervision within day-to-day operations.
• Stays abreast of updates and additions to College Rules, procedures, guidelines, federal and state laws/regulations, and other applicable regulations as it relates to student support services.
• Provides service to the college through participation in events, committees, and other college activities.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

Qualifications

Required: A high school diploma or equivalent.

Additional Requirements: A criminal background check will be conducted.

Preferred: Two (2) years of experience in customer service settings.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
• Customer Service ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Problem Solving proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Team Orientation & Interpersonal highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Relationship Management able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: View email address on click.appcast.io Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.