Associate Director, NPS Strategy & Insights
Full-time
Humana
Humana seeks an Associate Director to lead the Net Promoter Score relationship (NPSr) program. You will drive strategy, measurement, and governance while translating feedback into actionable improvements across operations, marketing, product, and analytics.
You will oversee a team of 6 associates, build dashboards, and present executive-ready insights. This remote role requires EST hours and up to 10% travel.
#J-18808-LjbffrVacancy posted more than 2 months ago
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