Community Manager
Air Apps
About Air Apps At Air Apps, we believe in thinking bigger-and moving faster. We're a family-founded company on a mission to create the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018-and now with offices in both Lisbon and San Francisco-we've remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you'll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management-and change lives along the way. The Role As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups . You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand. This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and strengthen our community presence. Responsibilities
- Develop and execute community engagement strategies to grow and support user communities.
- Manage and moderate forums, social media groups, and user discussion platforms .
- Engage with users by responding to questions, moderating discussions, and fostering positive interactions .
- Organize and promote community events, webinars, and Q&A sessions .
- Collaborate with marketing, product, and support teams to ensure a seamless user experience.
- Monitor and analyze community engagement metrics to optimize strategies.
- Identify and activate brand advocates, ambassadors, and superusers .
- Stay up to date with community management trends, tools, and best practices .
- Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
- Address user concerns and escalate issues to the appropriate teams when necessary.
- Around 3+ years of experience in community management, social media management, or customer engagement .
- Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
- Strong written and verbal communication skills, with the ability to engage and inspire users.
- Experience with community-building tools and analytics platforms .
- Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines .
- Experience planning and executing community-driven events or initiatives .
- Passion for building meaningful relationships and fostering brand loyalty .
- Ability to analyze engagement data and adjust strategies accordingly.
- Experience in fast-paced digital environments with a user-centric mindset.
- Apple hardware ecosystem for work.
- Annual Bonus .
- Medical Insurance (including vision & dental).
- Disability insurance - short and long-term.
- 401k up to 4% contribution.
- Air Conference - an opportunity to meet the team, collaborate, and grow together.
- Transportation budget
- Free meals at the hub
- Gym membership
Vacancy posted 2 days ago
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