Rail Logistics Coordinator

Transportation Management System Support

Under the direction of the Customer Operations Supervisor, the primary responsibilities of this role include providing exceptional operational support for our customers using IntelliTrans' transportation management systems. Specific tasks dedicated to the use of the transportation management system for outbound and inbound logistics operations as well as research and reporting generated from the system data.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Monitors, expedites, gathers, and inputs transit information on rail shipments in IntelliTrans' tracking system
• Confirms and records transit termination events in IntelliTrans' Tracking System
• Collaborates with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues
• Monitors information quality in IntelliTrans' Tracking System on websites
• Support customer through service phone lines and emails to investigate, resolve and respond to customer inquiries
• Researches and obtains correct loaded billing on customer's rail cars as needed and uploads into software platform
• Prepares and sends diversion letters and advance bills to railroads, and provide proper follow-up to ensure accuracy
• Ensures that the customer Bill of Lading (BOL) is processed in Intellitrans systems and transmitted to railroads
• Researches and resolves customer cars that missing sightings, idle, bad ordered delayed, held, or embargoed cars by working with vendors to provide accurate trip plans or opening service logs with vendors as needed.
• Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers
• Develops and execute business improvement projects to reduce freight cost and improve transportation functions.
• Prepares daily/weekly/monthly reports (internal and customer) as required
• Builds and maintains proficiency in IntelliTrans' products and services

POSITION QUALIFICATIONS

Education: Bachelor's degree from four-year college or university (or equivalent experience) preferred.

Professional Skills/Competencies

• Ability to collaborate and communicate with all levels of employees and management
• Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively
• Expertise with troubleshooting and customer support
• Strong written and verbal communication abilities
• Strong customer interfacing skills; ability to build customer relationships
• Ability to thrive in a fast-paced environment and handle multiple tasks
• Excellent problem-solving skills
• Strong planning, scheduling, organization skills
• Drive towards achievement in meeting goals and exceeding customer expectations
• Desire and ability to understand how the business operates and apply that learning in supporting the company and its clients through quality customer support

Technical Skills/Expertise

• Basic computer skills including moderate experience with software and data entry
• Basic typing abilities
• Efficient with MS Office products: Excel and Word
• Excellent grammar, speaking and writing capabilities
• Experience with logistics/supply chain or transportation industries ideal, but not required
• Understanding of rail billing, diversions, yard operations and overall rail operations desirable

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.