Associate Director, Content & Digital Experience Capabilities - Solution Architecture & Engineering

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. This is a hands-on technical role within the Commercialization BI&T organization, responsible for leading solution architecture, engineering, and supporting delivery for capabilities within the Marketing Technology platforms (specifically in the content & digital engagement channels space), as well as content/engagement channels performance that drives next best action. A primary focus is serving as Technical Lead for the Marketing AI Platform (that leverages the MarTech platform capabilities)—migrating the current platform from Microsoft Azure to AWS, building and deploying agentic AI applications, and realizing the north-star vision of automating end-to-end marketing workflows for speed-to-market and hyper-personalized marketing at scale. The ideal candidate is a full-stack engineer —backend and DevOps heavy—equally comfortable whiteboarding system designs, writing microservices, debugging Kubernetes pods, building CI/CD pipelines, and reviewing pull requests. Critically, this role bridges the gap between deep technical execution and business strategy; the individual must distill complex technical architectures, AI concepts, and engineering trade-offs into clear, simple, and compelling narratives for business stakeholders, enabling confident and informed decision-making without requiring technical expertise. This role drives the technology vision, owns architecture and innovation roadmaps, and shapes the content, digital, and AI transformation through hands-on contribution, technical mentorship, and transparent stakeholder communication. The individual will partner with Business Leads, IT Leads, Digital & Production agency partners, Senior Architects, and Technical Leads globally to architect, build, and integrate capabilities that have the greatest enterprise impact. Key Responsibilities: ·Architect, build, and deliver solution architectures for content & digital platforms and the Marketing AI platform — hands-on writing production-grade backend code (Python, Node.js), APIs (REST/GraphQL), data pipelines, and infrastructure-as-code, setting the engineering standard for the team. ·Lead the end-to-end Azure-to-AWS migration of the Marketing AI platform — including service mapping, data migration, workload re-platforming, and cutover — and design the target-state AWS architecture using Bedrock, SageMaker, Lambda, Step Functions, ECS/EKS, API Gateway, DynamoDB, and EventBridge. ·Build and deploy agentic AI applications — autonomous marketing agents for content generation, audience segmentation, campaign orchestration, and real-time personalization — using frameworks such as LangChain, LangGraph, CrewAI, or custom orchestration, with proper governance including human-in-the-loop checkpoints and responsible AI practices. ·Drive the north-star vision of automating end-to-end marketing workflows — from insight generation and content creation through approval, distribution, channel activation, and performance measurement — to increase speed-to-market and enable personalized marketing at scale. ·Own DevOps and cloud infrastructure — design and maintain CI/CD pipelines (GitHub Actions, CodePipeline, Jenkins), manage Infrastructure-as-Code (Terraform, CDK/CloudFormation), container orchestration (ECS/EKS/Kubernetes), serverless deployments, environment strategy (dev/staging/prod), and enforce best practices for automated testing, blue/green deployments, monitoring, logging, and incident response. ·Ensure platform security, compliance, and cost optimization — hands-on with IAM, secrets management, VPC/network security, encryption, and data privacy controls; monitor resource utilization, implement auto-scaling, right-size compute, and establish cost governance. ·Lead full-stack and backend engineering — design and build microservices, event-driven architectures, database solutions (PostgreSQL/RDS, DynamoDB/DocumentDB), data pipelines (AWS Glue, PySpark, Airflow), and AI/ML pipelines (SageMaker, Bedrock); build frontend components (React.js, TypeScript) as needed. ·Implement robust integration patterns connecting the Marketing AI platform and content/digital platforms with the broader ecosystem (Veeva, AEM, DAM, CRM, CDP, analytics tools) via APIs, event streams, and middleware such as MuleSoft or webMethods. ·Lead PoCs and pilots—from ideation to working prototype—for agentic marketing use cases (e.g., AI-driven personalization, automated MLR pre-checks, intelligent content repurposing), and scale successful pilots to production. ·Lead by example — actively contributing code, conducting architecture reviews, pair-programming, and providing hands-on technical mentorship to elevate team engineering quality and maintain alignment with architectural standards and best practices. ·Manage technical roadmaps, architecture documentation, and CLAD processes — ensure phased delivery with minimal business disruption, clear rollback strategies, and measurable success criteria; drive continuous improvement for productivity, cost savings, and engineering velocity. Partner cross-functionally with CASA Leads, C-BI&T, Cloud Engineering, Cyber Security, Data & Enterprise Architecture, vendor partners, and agency teams to ensure successful delivery across all content, digital, and AI capabilities. Required Qualifications & Experience Bachelor's or Master's degree in Computer Science or a related field with 10+ years of hands-on IT engineering and architecture experience, including 7+ years in a hands-on technical architect / lead engineer role for content, digital, and/or AI platforms. 5+ years of heavy backend engineering—building production-grade APIs, microservices, event-driven systems, and data pipelines using Python, Node.js, or Java. 4+ years of hands-on DevOps and AWS cloud infrastructure—CI/CD pipeline design, Infrastructure as Code (Terraform, CDK/CloudFormation), container orchestration (ECS/EKS/Kubernetes), serverless architectures, and environment management—with demonstrated experience in cloud migration (Azure-to-AWS preferred) and/or AI/ML platform development. Strong full-stack capabilities—backend and DevOps as core strengths—with working proficiency in frontend (React.js, JavaScript/TypeScript) and hands-on experience with both relational (PostgreSQL, RDS) and NoSQL databases (DynamoDB, DocumentDB). Experience with AI/ML and GenAI - Amazon Bedrock, SageMaker, LLM-based application development, prompt engineering, RAG, and agentic AI frameworks (LangChain, LangGraph, CrewAI, or similar). Strong understanding of IT governance processes including data architecture, data privacy, cyber security reviews, risk assessments, Git-based workflows, and modern software engineering standards. Excellent communication and stakeholder management skills—ability to distill complex technical concepts into simple business language, present confidently to senior leaders, and work cooperatively across boundaries within a matrix organization. Familiarity with the Pharmaceutical Industry. Desired Experience Digital marketing and commercialization domain experience—including MarTech ecosystems, Content platforms (Veeva, AEM), and Digital Channels (Web, Chatbots, Social/Podcasts, HOE, Third-party Media etc.). AI/ML for marketing use cases—content personalization, audience segmentation, campaign optimization, and understanding of agentic AI architectures including multi-agent orchestration, tool-use patterns, and human-in-the-loop design. Experience with ETL tools (AWS Glue, Informatica) and integration platforms (MuleSoft, webMethods). Enterprise application integration experience - designing large-scale system-to-system integrations across CRM, ERP, CDP, CMS, MLR & DAM, using middleware, API gateways, event-driven architectures, and message brokers (Kafka, SQS/SNS), including enterprise integration patterns (EIP), iPaaS solutions, and integration architecture governance (API standards, versioning, SLA management, observability). Expertise in SDLC methodologies (Agile, Lean, Waterfall) and ability to manage business process analysis, cost-benefit estimation, and post-implementation KPI delivery. Ability to scan the technical landscape for leading-edge solutions, create business cases for new investments, and potential to develop into a recognized thought-leader for content, digital, and AI capabilities. Other Experience Working knowledge of agile software development lifecycle methodologies. Demonstrated ability to support a dynamic culture of innovation and continuous improvement. Potential to develop into an internally/externally recognized thought-leader for content & digital capabilities. If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Princeton - NJ - US: $171,020 - $207,236 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: Health Coverage: Medical, pharmacy, dental, and vision care. Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to View email address on click.appcast.io. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at View email address on click.appcast.io. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1599214 : Associate Director, Content & Digital Experience Capabilities – Solution Architecture & Engineering Data Privacy Link We’re creating innovative medicines for patients fighting serio