Mitigation Lead Technician

Lead Technician

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience. If you love building relationships and creating quality results, Rytech is the place for you!

Responsibilities

• Be available by phone and email during scheduled duty hours / after hours.
• Facilitate communication between Operations Manager and Technicians.
• Maintain a company vehicle, tools, and consumables to a high standard.
• Assist OM during location vehicle inspections / identify deficiencies and report to OM.
• Assist OM in updating Fleet Vehicle Handbook sheets, SDS sheets, and Vehicle maintenance sheets from technicians.
• Know, understand, and instruct location technicians in proper SLA completion.
• Ensure job sites are clean, absent of safety violations, and inspection ready for OM.
• Assist OM with annual employee evaluations for technicians.
• Assist OM with continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.
• Assist OM with leading weekly meetings to facilitate training and safety for the location.
• Assist OM with reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.
• Assist OM in Creating, maintaining, and participating in the on-call roster.
• Monitor MICA Exchange daily to ensure projects are being properly handled by the technicians.
• Complete water damage/mold remediation jobs to a high standard.
• Maintain claims daily in the MICA / MITIGATE app at a high standard.
• Communicate daily with customers/Insurance personnel/other team members.
• Lead by example by demonstrating:
• good time management w handling existing/new assignments.
• the proper way to follow Rytech safety protocols.
• the proper way to wear PPE.
• the proper way to scope water damage/mold remediation claims.

Qualifications

• Mitigation/Remediation estimating and scoping experience
• Highschool or GED
• Two years of Mitigation/Remediation experience is preferred
• Results-driven, activity-oriented, and supportive of aggressive targets.
• Residential and or Commercial construction experience preferred.
• Must be able to lift and maneuver heavy equipment, contents, or debris for extended time periods.
• Must be able to pass a Respirator fit test/utilize PPE(Personal Protective Equipment)
• Excellent customer service skills.
• Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.
• Able to occasionally travel for CAT events or training.
• Excellent interpersonal, communication, oral, and written skills
• Must be computer literate and comfortable with computer programs such as Microsoft Office, Dash, and MICA.
• Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended

Compensation: $20.00 - $25.00 per hour