Unified Capabilities (UC) NOC Technician 3

Job Description
We are seeking a skilled Unified Capabilities (UC) NOC Technician 3 to join our mission-focused team at Scott Air Force Base, IL. The successful candidate will be responsible for ensuring the maximum availability of critical network systems supporting Department of Defense (DoD) operations. As a UC NOC Technician, you will play a key role in monitoring, troubleshooting, and resolving network issues to ensure that communication networks are functioning at optimal levels for our nation's security.


Key Responsibilities:

• Incident Management: Create, update, and resolve network issues using the Service Now platform, ensuring clear and efficient communication.
• Network Operations: Execute operations for configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Customer Interaction: Collaborate directly with UC stakeholders and leaders to maximize network availability and minimize mission or operational impacts.
• Situational Awareness: Provide global situational awareness to leadership, ensuring they are informed of incidents, network status, and service restoration.
• Incident Documentation: Record, assess, track, and monitor incident tickets, and use incident management applications to document network incidents through their lifecycle.
• Network Monitoring: Proactively monitor alarms across platform-specific network management tools.
• Configuration Maintenance: Perform regular maintenance on network configuration plans and profiles to ensure uninterrupted service.
• Resolution Recommendations: Assess network incidents and deficiencies, and recommend solutions or process improvements for UC and DRSN operations.

Requirements

Basic Qualifications:

• High school diploma or equivalent with 2-4 years of relevant experience.
• Active DoD Top Secret security clearance.
• DoD-8570 IAT Level II certification (Security+ CE or equivalent) prior to start date.
• Ability to work in a 24x7 shift work environment.
• General understanding of voice infrastructure and IP network topologies.
• Experience with alarm surveillance, fault management, LAN maintenance, and network monitoring tools.
• Experience managing or configuring routers, switches, and crypto devices.

Desired Qualifications:

• Tech control facility or cyber transport experience.
• Circuit actions experience.
• Experience with MS Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
• Familiarity with Juniper IP technologies, session initiated protocol, media call flow, and packet capture analysis.
• Knowledge in routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, and DSN Core.

Benefits

Core Benefits:

• Paid Time OffPTO):TEN (10) Paid days off & FIVE (5) Floating days off.
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
• Payroll: Paid Bi-Monthly.
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment
• Individual or company-wide performance and recognition awards (Quarterly

Health Benefits:

• UNITED HEALTHCARE PPO, extensive national coverage.
• INCLUDES: Medical/Dental/Vision/HSA.
• Eligible on the first of the month, immediately after the start date.
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits:

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
• Receipts must be submitted by the close of business on the 25th of each month.
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.

Special Benefits:

• Performance bonus - Project-based
• Yearly bonus - Company based