Thrift Store Associate

Job Description

Job Description

Thrift Store Associate

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Position Overview

Join a mission-driven team where your work creates meaningful opportunities for individuals and communities. The Thrift Store Associate is a fast-paced, production-focused role responsible for processing donated goods and preparing merchandise for sale. This position plays a key role in maximizing the value of donations through efficient sorting, pricing, and merchandising practices.

This role requires physical stamina, attention to detail, and the ability to work in a high-volume environment while maintaining quality and safety standards.

Key Responsibilities

Donation Processing & Production

• Sort, grade, and inspect donated items (including clothing, housewares, electronics, shoes, and accessories) based on quality and condition standards
• Tag and price merchandise accurately, meeting established production and hourly output goals
• Prepare and organize merchandise on rolling racks and carts for placement on the sales floor
• Ensure fixtures and racks are full, organized, and aligned with company presentation standards

Merchandise Management

• Identify and separate items designated for e-commerce, specialty sales, or clearance channels
• Accurately label and route merchandise to the appropriate departments
• Maintain organized stockroom and processing areas to support efficient workflow

Customer & Donor Service

• Provide friendly, respectful, and efficient service to customers and donors
• Assist with donation intake, including unloading items, issuing receipts, and maintaining an orderly donation area
• Represent Goodwill’s mission and values through positive interactions

Safety & Operational Excellence

• Follow all safety procedures and operational guidelines to maintain a clean, organized, and secure work environment
• Properly handle pre-owned merchandise, adhering to safety protocols and using provided protective equipment
• Report hazards, concerns, or incidents promptly to management

Team Support

• Collaborate with team members to meet daily production and store goals
• Support additional store operations and perform other duties as assigned

Qualifications & Requirements

Required

• Ability to stand for extended periods and perform physical tasks including lifting, pushing, and pulling up to 50 lbs
• Strong work ethic and ability to operate in a fast-paced, high-volume production environment
• Basic communication skills and ability to work effectively within a team
• Commitment to following safety guidelines and operational procedures

Preferred

• High school diploma or equivalent
• Prior experience in retail, customer service, donation processing, or warehouse environments

Schedule

• Full-time position with availability required on weekdays and weekends
• Flexible scheduling needed to support business operations, which run Monday through Sunday from 7:00 AM to 9:00 PM

Work Environment & Safety

This role involves working with pre-owned merchandise that may contain dust, allergens, or other substances. Goodwill provides training, safety protocols, and protective equipment to ensure a safe and healthy work environment. Employees are expected to follow all safety guidelines at all times.

Compensation & Benefits

• Generous paid time off
• Comprehensive health benefits (medical, dental, vision)
• Parental leave and company-sponsored life insurance
• Retirement plans with employer contributions
• Transit and commuter benefits
• Access to wellness and financial support resources

Why This Role Matters

Every item processed contributes to funding Goodwill’s programs, which provide job training, education, and career opportunities for individuals in the community. Your work directly supports this mission by ensuring donated goods are prepared and sold efficiently and effectively.

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Company Description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.