Desktop Support Specialist
SISL Global
Key Responsibilities
1) Onsite Deskside & TechBar Support
- Deliver face-to-face IT support through TechBar (walk-in and appointment) and floor support.
- Provide support for Windows, MacOS, and iOS devices.
- Troubleshoot, configure, and guide users on IT services.
2) Incident & Request Fulfilment (IMACD)
- Execute IMACD activities (Install, Move, Add, Change, Delete).
- Maintain accurate ticket updates and documentation.
3) Hardware & Device Break-Fix
- Diagnose and resolve hardware and software issues across devices.
- Coordinate with OEM vendors for repairs.
4) Device Lifecycle Support
- Support device refresh, build, staging, and deployments.
- Assist provisioning of laptops, MacBooks, and mobile devices.
5) Ticket Queue & SLA Adherence
- Ensure timely resolution and SLA compliance.
6) Hardware Asset Management Support
- Maintain accurate asset tracking and inventory management.
7) Stakeholder & User Engagement
- Provide professional communication and user guidance.
8) Compliance & Process Adherence
- Follow SOPs and ensure compliance with security and audit requirements.
Vacancy posted 5 days ago
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