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Medical Support Assistant - Colorado Springs

Artemis Arc

Requisition ID

2026-4311

Job Summary

Job Summary

Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: VA Health Care System

Location: Onsite; Colorado Springs, CO


Salary Range: $21.47, $5.09 H&W

Work Schedule: Full-time

Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.


Primary Responsibilities

Key Responsibilities:

  • Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
  • Receive and respond to incoming calls, secure messages, and Veteran inquiries
  • Conduct patient check-ins and check-outs
  • Review, verify, and update demographics, insurance, and other patient data in VA systems
  • Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
  • Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
  • Coordinate care across internal VA services and external providers when applicable
  • Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications
  • U.S. citizenship
  • High school diploma or GED required
  • Oral and written proficiency with English.
  • Basic medical terminology knowledge
  • Minimum of 6 months' customer service experience
  • At least 1 year of clerical, call center, or healthcare administrative experience
  • Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
  • Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
  • Ability to pass a federal background investigation and obtain Tier 1 security clearance
Vacancy posted 1 day ago
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