Taco Bell Team Member-Service Champion

Taco Bell Team Member-Service Champion

JOB TITLE: Team Member (TM) - Service Champion

SUPERVISOR: Shift Manager (SM), Assistant General Manager (AGM), General Manager (GM), Area Coach (AC)

STATUS: Non-Exempt

BASIC PURPOSE: A Team Member is someone who enjoys people and is excited about working on a winning team! They come to work with a Positive, Can-Do Attitude! Every day!

MAJOR RESPONSIBILITIES

• As a brand ambassador, assist in creating lifelong connections with customers.
• Provide exceptional customer service at all times.
• Ensure accuracy while processing payments and inputting orders.
• Prepare and serve food/beverages quickly and efficiently while following food safety guidelines.
• Maintain a clean and safe work environment.
• Follow all company policies and procedures.
• Maintain a professional appearance.

BENEFITS

• DRG Cares Grant Program: Grants to assist employees with life challenges and financial assistance.
• DRG Savings Marketplace: Exclusive access to discounts for DRG employees.
• Employee Assistance Program: Counseling services, legal support, travel assistance, etc.
• Live Mas Scholarship Program
• Employee Referral Program
• Education Benefits: GED reimbursement, free second language education, etc.
• DailyPay: Program that allows you to get your paychecks daily.

LEADERSHIP BEHAVIORS

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gathers first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Action Oriented: Enjoys working hard; is action-oriented and full of energy for challenging tasks; not fearful of acting with minimal planning; seizes more opportunities than others.
• Ethics and Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what they preach.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree.

KEY RELATIONSHIPS

• Customers
• Colleagues
• Internal Teams & Vendors

KNOWLEDGE & SKILL REQUIREMENTS

• Education: Basic math and reading proficiency.
• Age Requirement: Must be at least 18 years old.
• Compliance: Maintain a valid Health Card or Work Permit as required by state or local regulations.
• Communication: Strong verbal communication skills.
• Physical Requirements:
• Ability to stand and walk continuously throughout scheduled shift.
• Ability to lift up to 50 pounds.
• Ability to perform motions involving walking, bending, reaching, pushing, pulling, stretching, and repetitive motions.

ABOUT US: Diversified Restaurant Group is a people-first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012 has since grown into a 300+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada, along with Arby's restaurants in Alaska, California, and Nevada. We have more than 9,000 team members and continue to grow every day!