Intake Specialist

Established in 2005, the law office of Lerner and Rowe was founded upon the principles of quality representation and a dedication to client service and satisfaction. Together with these founding principles, our legal team’s wealth of knowledge and experience in all aspects of personal injury has allowed us to help our clients obtain maximum compensation for their injuries and to become one of Phoenix’s premier personal injury law firms.

Lerner and Rowe has already helped tens of thousands of injured people get their lives on track following accidental injuries. Indeed, Lerner and Rowe has become one of the largest, most successful personal injury law firms in Phoenix and has a presence across the country. Our success is rooted in the fact that we take pride in fighting for each and every client and, be your case large or small, we vow to help you or a loved one in your time of need.

Purpose:

The Intake Specialist is the first and most critical point of contact for personal injury law firm prospective clients. This role is sales-driven and focused on converting inbound leads into signed clients. Working closely with team leads and management, the Intake Specialist evaluates potential claims, builds rapport, overcomes objections, and confidently guides qualified individuals through the sign-up process.

This position requires strong closing skills, attention to detail, and the ability to thrive in a fast-paced, performance-based call center environment. Compassion, persistence, and follow-through are essential to successfully convert opportunities while delivering an exceptional client experience.

This is a full-time, in-person position in our Tolleson, AZ office. We are hiring for a variety of shifts. Compensation for this full-time position ranges from $19 to $20 per hour, depending on experience, plus discretionary bonus opportunities and benefits.

Key Responsibilities:

• Serve as the primary sales contact for inbound leads and inquiries.
• Evaluate potential cases using established qualification criteria.
• Confidently present next steps and close qualified prospects over the phone.
• Handle a high volume of inbound calls while maintaining conversion goals.
• Follow up with prospective clients via phone, email, chat, and text to drive sign-ups.
• Overcome objections and build urgency to secure commitments.
• Coordinate intake appointments with attorneys when needed.
• Maintain detailed and accurate records in the CRM system.
• Deliver a high-quality client experience that drives satisfaction and referrals.

Required Skills & Competencies:

• Proven sales ability with strong closing skills.
• Comfortable working toward performance metrics and conversion goals.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong time management and follow-up discipline.
• Confident, persuasive, and resilient mindset.
• Sound judgment and professional discretion.

Education & Experience:

• 1–3 years of experience in sales, call center, customer service, or client-facing roles.
• Experience in a high-volume inbound sales environment strongly preferred.
• Law firm intake or legal call center experience is a plus.
• Bachelor’s degree preferred.

Language:

• Spanish (Preferred)
• English (Required)

Equal Opportunity Statement

Lerner & Rowe Injury Attorneys is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), marital status, order of protection status, citizenship status, employment status, arrest and conviction information, credit history, crime victim status, physical or mental disability, genetic information (including testing and characteristics), sexual orientation, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

Lerner and Rowe Injury Attorneys is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Consistent with the Americans with Disabilities Act (ADA) and Arizona state law, it is the policy of Lerner and Rowe PC to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Lerner and Rowe PC. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact Human Resources at View phone number on click.appcast.io.

For California residents, our CCPA information is available here.